David Calvert Email & Phone Number

Charlotte, North Carolina, United States

• Monitoring Ticket Queue and Incident Chat for issues and coordinating with appropriate lines of business• Level 1 Support of Dell, Hitachi, Cisco, Broadcom, Pure, Oracle, NetApp and HP hardware.• Dispatch internal and various external support vendors to do maintenance and repairs.• Coordinate Vendor Escorts for Branch and small site locations.• Support for storage arrays troubleshooting and dispatching vendors as needed.• Managing incoming workflow and calls to keep any system downtime to a minimum.• Following up with vendors to make sure work is scheduled and completed in a timely manner.• Working with various lines of business to schedule downtime for repairs and maintenance.• Assisting outside vendors with dial in access for remote troubleshooting.

Charlotte, North Carolina Area

• Managing Dispatch queue for incoming work and assigning to field technicians• Supporting local techs in Charlotte as well as handling escalations as needed• Workstation imaging Windows10 Laptop/Desktop• Support users with Windows10 software/installations/reimages• Maintain software installations based on user needs• Support issues with Office 2016 and 365• Troubleshoot issues with Computer, Laptops, Phones and Tablets• Prepare and deploy new equipment Laptops/Desktops/Monitors • Desk moves and setups for existing and new employees• Setup new lines and upgrade for users. iPhone and Blackberry• Supported Hardware HP, Dell, Lenovo, iPhone and Blackberry• Part of Field Emergency Travel Team• Training and development of new hires

• On-Site support for client of 350 employees and 7 locations• Support users with desktop support across Windows XP, 7, 8.1• Maintain software installations based on user needs• Support issues with Office 2003, 2010 and 2013• Install Printers Local or Network based on need• Created and maintained email accounts for user with cloud based email solution• Manage servers in VMWare using vSphere 5.5• Maintain servers and troubleshoot issues• Researched and priced out equipment/software for users and provided quotes to management and owner• Setup new users in Active Directory, email and local ordering systems

Fort Mill, Sc

• Supported Enterprise environment of 1500 employees• Supported users with computer issues in Windows XP, 7, 8.1 and Mac OSX• Manage User Logins and Security groups in Active Directory.• Built out Mac laptops for users. Setup programs, Connected to AD, Setup VPN• Created and Managed VMware environment for local user access• Built Virtual Machines Windows Server 2008, 7, XP with options as needed• Imaged computers and laptops for new employees via MDT• Traveled to offices across US to provide support for users in offices that didn’t have on-site IT support as needed• Administrator of ticketing system for upgrades and maintenance• Setup computers at desks for new employees• Setup new lines and upgrade for users iPhone and Android• Supported Hardware HP, Mac, Microsoft Surface, Dell, iPhone and Android

Charlotte, North Carolina Area

• Troubleshoot Device and Network issues to solve complex customer issues.• Team Subject Matter Expert for advanced devices Blackberry, iPhone, Android.• Troubleshoot device hardware and software issues.• Develop and facilitate Blackberry device and Admin Tool trainings.• Develop and facilitate Android/iPhone device trainings.• Work with customers to setup email or apps

Mt. Holly, Nc

During my time working over the summer at Freightliner. I worked several different jobs but my primary job was to work in the materials department. I was responsible for receiving the air freight shipments every day. Once everything was counted and all the shipment labels were checked. I would receive everything into the computer. Depending on the items. I would contact the various departments and let them know that those rush orders had arrived. For urgent shipments for the front office I would actually hand deliver that mail.While I worked and gained proficiency I was also certified to drive a forklift. So I would be responsible for sorting and checking the items that were stored outside of the plant. I also worked in several departments as a water spider. Building up sets of parts for the hood buildup and pool one assembly areas. So that the mechanics had the appropriate parts needed for each truck as it came up the line.

Bessemer City, Nc

Started out in Quality Assurance inspecting fabric and bamboo for imperfections and damage. Marking and identifying these issues and then re-rolling the material. Calling material handlers to store it until needed. Coordinated with warehouse and materials teams. So that everything could be inspected as soon as possible.Moved to pleating department and maintained all machinery. So that all fabric and material would load properly. Checked through out the process to make sure they met the proper specifications. Inspected materials after pleating process. Boxed and stored materials and sent to departments to complete build process.

Gastonia, Nc

Trained on and operated Trumpf 4000/5000 watt lasers. To cut parts frommanye types and sizes of metal sheets. I studied blueprints and made sure all the parts were with in the required tolerances. I also began working on the lasers myself. As they would become misaligned or would need parts and maintenance due to usage.I also worked with and trained new employees as they would come in since I often worked the second or third shift. I too became proficient as I worked with the engineering team. I would see possible issues and report them back to them as needed.

Gastonia, Nc

While at Best Buy I worked through one of their busier times. Shortly after starting the W32.Sasser.Worm virus came out. So I generally found myself working on 20 or more computers at a time as over a hundred flowed into the store each day. During this time the software we had was some what disjointed. So in my spare cycles I worked on writing a basic program. That would diagnose and run all of the cleaning apps in succession to streamline the process.I also worked the front desk. Working on other electronics such as stereos, speakers, and cameras. As I determined the issues and either replaced or shipped them off. Per the warranty options available to the user. During the time Best Buy was transitioning to what is now known as the Geek Squad. So I got to experience the transition to this new team and system.