David Watson Email & Phone Number

Dallas, Texas

Set pricing for hand made wool and silk carpeting for private aircraft, residential, commercial, and private yacht applications.

Dallas, Texas

Acquired AS9100 certification for company.Quality Manager.Created/documented policy and procedures.Calculated load quantities for production.Quoted jobs.

Dallas Texas

• Kaizen team member that successfully determined root causes and provided cost effective solutions for reducing $3.2M in on-hand inventory levels across all Lennox facilities by 28% over a 2 year period in the U.S. and.
• Improved service rates and inventory levels from 97% to 99.8% for parts and supplies, as well as, finished goods in 2015.
• Leveraged SAP and MRP planning systems for seasonal and critical component material to achieve desired stock-level initiatives.
• Utilized SAP and Prodogio systems to resolve 100% of invoice discrepancies regarding pricing, unit of measure, and receiving.
• Partnered with Sourcing, Demand Planning, Deployment Planning, and Material Master Group weekly to maintain desired inventory levels.
• Developed and maintained internal/external customer relationships resolving unexpected supply issues.

Dallas

• Developed an automated Excel order tracking tool which captured all customer purchase orders from the Lennox Sales Force to Lennox Commercial Division. As a result, the tool streamlined information for workflow.
• Managed 8 team members with primary focus on improving morale, distribution of work, auditing, measuring performance, and employee attendance.
• Authored department training manuals for the Customer Service Department aiding in on-boarding new hires and standard operating procedures for successful knowledge transfer.
• Actively created and updated the Commercial Business Group’s intranet site.

Fort Wayne, Indiana Area

• Scripted detailed policies and procedures for Canadian Customer Service order processing.
• Generated customer orders and monitored entire process to delivery.
• Created new dealer/commercial representative information for purchasing authorization within an IBM Legacy system.
• Reconciled monthly customer order exceptions and credit memo approval..
• Processed daily warranty claims and extensions for customers.