David Smith Email & Phone Number

St. Louis County, Missouri, United States

Capacity is a support automation platform that streamlines team and customer support with practical and generative AI. I will be managing channel activities with Capacity's speech and conversational AI partners.

Greater Philadelphia Area

Greater Philadelphia Area

Channel Account Manager Feb 2018-Present• Responsible for all channel sales to the AGC and Black Box combined organization• Manage a total of $28M in annual revenue with a mix of $12M in product sales and $16M services and maintenance sales annually.• Developed strong alliances within the leadership team at both AGC and Black Box• Promoted sales growth efforts with sales teams across the US• Strong sales and revenue targets achievements during a year of tremendous financial difficulty for Black BoxGlobal Account Manager SPs/SIs Oct 2014-Feb 2018• Responsible for all direct sales to the Verizon Enterprise Account• Managed all sales activities for customer care solutions for all elements of Verizon including Verizon Wireline and Verizon Wireless• Developed relationships across all segments of the Verizon landscape from Line of Business users to the CIO level• Managed services and maintenance contracts with an annual value of over $13 million• Achieved sales and revenue targets over 100%Named Account Manager, S&L Gov, Higher Ed, Healthcare Oct 2011-Oct 2014• Covered the Central Pennsylvania Region-including the Commonwealth of Pennsylvania governmental account• Managed over 30 large accounts in the region• Account coverage included all Colleges/Universities and large Healthcare Providers in the area• Provided end to end communication solutions from Unified Communications, Contact Center Solutions, Video Collaboration and Data Communications• Managed Avaya Business Partner relationships with 8 different organizations• Responsible for annual quota over $6.5 million• Achieved a combined attainment of 103% in first my nine months and 122% in FY2013

Greater Philadelphia Area

Senior Account Director, Technology Sales Healthcare Nov 2007-Aug 2011• Managed technology sales for 20 Convergys Healthcare Clients• Worked closely with BPO sales counterparts to develop complete end to end solutions• Developed business prospects that covered the range of software solutions from Convergys• Attained 98% of performance plan in first full year, 216% of performance plan in 2010• Provided IVR Speech solutions to clients as either software and equipment or through a Hosted ASP model• Developed Knowledge Base, E-mail/Chat, Social Media Monitoring and CRM solutions for various clients• Engaged with customers to develop real-time business policy management systems.• Continued extensive knowledge of the Customer Care and Contact Center marketplace• Provided IP based, Multi-channel Contact Center Solutions• Worked with channel partners to develop new business prospects

Business Solutions Representative Jan 2003-Oct 2007• Managed an installed based territory of 30 accounts in the Philadelphia/New Jersey metro area.• Responsible for $2 million in orders and revenue.• Extensive knowledge in converged Voice over IP communication solutions, Contact Center Management solutions, WLAN infrastructure and Smart Card Identity Management solutions.• Emphasized the total “Business Value” and not just simple return on investment strategies.• Sales strategy involved a multi-level/multi-contact approach to acquire information in order to develop logical and effective business cases.National Account Manager Oct 2000-Jan 2003• Account Manager AT&T National Account.• Responsible for all sales and marketing activities to AT&T.• Exceeded performance requirements of a $3 million quota.• Developed sales to AT&T internal users as well as partnering efforts with AT&T Solutions.• Interfaced with Executive levels within AT&T to develop and analyze joint marketing efforts.• Developed thorough knowledge of Siemens’ HiPath IP converged voice technologies.National Account Sales Dec 1998-Oct 2000 • Account manager of three of Siemens ICN's TOP 100 accounts.• Interacted with the top executives within these accounts to develop and implement software and hardware solutions to meet specific business requirements.• Responsible for managing remote sales force for TOP 100 accounts.• Involved with both domestic and international accounts• Developed project management skills for domestic and international accounts.• Initiated sales strategy for 19 TOP 100 accounts in the Pennsylvania Region.Large System Sales Apr 1994-Dec 1998• Gained software and hardware knowledge of Siemens Hicom 300E, Hicom 150E, 9751 version 9006/9005 and 9200.• Achieved or exceeded sales requirements on a consistent basis.• Selected to Siemens' Circle of Excellence in 1995.