David Shaw Email & Phone Number

SUMMARYI am an experienced Global Customer Success Manager | Account Manager, now working in the Climate Tech Housing SaaS Space. Prior to this I spent 7 years in the HR Wellbeing SaaS space, and before this i spent 7 years with Apple directly engaging customers in B2B Tech SolutionsI thrive within a team setting as a instinctive relationship builder and enjoy bringing stakeholders together from C-Suite to end user, to understand clients holistically. I demonstrate integrity by delivering upon time, and commitment, by building creative and inclusive solutions that secure long-term relations and deliver sustainable and profitable growth.KEY SKILLS: Key Account Management; Relationship Building; Presentation (Webinars / Roundtables / Events); Training; Onboarding & Implementation; Stakeholder Management; Engagement Strategy planning; Project Management; Proposal & Bid Management; Commercial Apple Tech Deployment; Commercial Space and Move planning.KEY SECTORS:Housing Tech / Healthcare / Well-being / Wellness; Technology Deployment; Commercial Interiors; Records Management.KEY ACHIEVEMENTS: Targets / KPI: Consistently met retention targets & exceeded upsell each year (by 446% in 2021)Innovation: Founder member of dedicated global CSM team, setting precedent for how to manage international customers and navigate engagement across different geographies and cultures.Established Engagement Resource and Planning resource for customers, to enable ongoing and measurable ownership of internal work post launch.Collaboration: Led project to establish a playbook for strategic business reviews., working closely with Product, Marketing and Customer Success executive sponsors, to create the process and associated tools to increase CSM efficiency, customer engagement and growth.