David Saunders Email & Phone Number

California, United States

San Diego, California, United States

Lead technical sales account engagements across geographically-dispersed, 7 sales rep regional team for customer experience automation software market leader. Collaborate w/account execs on territory & account strategies. Position SaaS platform and direct solution engineers in virtual and on-site customer meetings that qualify & gather needs, design and demonstrate complex solutions, quantify ROI and help drive multi-million dollar deal closures.• Sales Success: 3-time Sales Club winner. #1 % quota attainment 2023. Sales Engineering Circle of Excellence award winner.• Team Collaboration: Helped 4 account executives attain Sales Club, including #1 quota-attaining AE.• Solution Discipline: Produced 20% of new company platform message and presented to entire sales force. Recognized for strongest presentation, 2023 and again as platform message finalist, 2024.• Outreach: Executive platform presentations have already yielded >$7M pipeline in 2 months – double the pipeline contribution of peers who support other sales regions.• Technologies: AI, premises-to-Software-as-a-Service (“SaaS”) migration, Workforce Engagement (“WFE”), Desktop & Process Analytics (“DPA”), Data Hub, Robotics and Process Automation (“RPA”).• Markets: Contact Center, Back Office/Operations, Retail Banking

Greater San Diego Area

David supported worldwide pre-sales account engagements for Verint Americas Inc.'s Customer Engagement Solutions (CES) group. Marquee insurance companies, financial service institutions, healthcare organizations and others leverage Verint Workforce Optimization ("WFO"), Engagement Management ("EM") analytics and automation solutions to Simplify, Modernize and Automate enterprise functions, improving customer experience, lowering costs, improving operational effectiveness and reducing risk.Building upon Workforce Optimization ("WFO") experience in branch banking, David then led Verint Workforce Management ("WFM"), Performance Management ("PM") and Desktop Analytics ("DPA") expansion in Back Office operations and Contact Center environments. His role expanded to managing Proofs-of-Concept ("POC") that help businesses streamline and automate processes with DPA and with Robotic Process Automation ("RPA") solutions, often including Speech Analytics, Quality Management ("QM") and Intelligent Virtual Assistant ("IVA") technologies. David also helped customers infuse contextual knowledge into employee processes with Knowledge Management ("KM") and unify disparate desktop application interfaces with Channel Automation ("CA").Major Accomplishments:* Top 10 Pre-Sales producer 2019* Verint Winners Circle sales club winner* Verint Presales Circle of Excellence winner* Leadership roles in Verint WFO Communities of Practice

Managed technical sales engineering account engagements with Global 1000 clients for the market leader in IT Data Center Infrastructure Management software.• Closed largest deal in the company in the last sales quarter.• Developed territory strategy and produced sales pipeline over $6M in first year.• Created ROI support documents that became company-wide standard in critical sales engagements.

Offered the opportunity to support companies founded by former Clarent Corp. executives as an independent consultant. Developed core messages, created presentations to acquire venture capital funding and initiate customer acquisition for startup companies. Prepared demonstration platforms, marketing content and revised and launched websites to advertise new solutions.• Constructed new value equations that raised operating capital to fund companies.• Created audio demo, website and web lead tracking mechanisms describing company technologies.• Generated millions in new account purchases through refined sales presentations & Web sales aids.

Redwood City, California, United States

Trained & supported field SEs. Recruited & managed worldwide RFP response team.* Developed cross-departmental product steering committee & feature req. procedures & processes w/Product Mgmt., Engineering, Marketing & Technical Support teams that improved engineering responsiveness 500% & decreased feedback time from 6 months to 2 weeks.* Built RFP team, winning 70% of RFP proposals, achieving market dominating positions in China, South Africa, Argentina & Brazil that contributed over $100M revenues.* Streamlined sales proposal prep. via web portal knowledge base.Co-created new bus. unit to pursue enterprise voice and data convergence marketplace. Built and led Product Marketing team. * Created strat. plan presentations for exec mgmt, driving engineering resource commitmt & sales force build-out for new market w/$45M revenue potential. * Completed initial marketing plan, research & segmentation, forecasting, compet assessmt & message creation in 4 months.

Centura (formerly Gupta Corporation and now known as Gupta Worldwide) was the client/server database market leader for PC-based platforms. Reported to the Exec VP of Sales.Developed winning sales strategies for Web app. mkt, prepared curriculum & trained worldwide sales force.* Integrated US & European sales approaches, globalized corporate culture via international training: ensured uniform message delivery across all markets.* Increased 3rd party message penetration 200% via worldwide partner training conferences.* Developed follow-up training materials, improving key benefit memory recall 300%.Directed 12-member team to dev. & manage Web site. Created Web app. infrastructure & Web site plan to support strategic shift to the Web software market. * Managed network & server infrastructure expansion to reliably support 500% hit rate increase. * Drove dir. mail & lead gen. programs, doubling sales leads via database with over 1,000 new prospective customers in 6 months.

Menlo Park, California, United States

Trained SEs & sales staff. Negotiated business relationships with multi-billion dollar integration firms.* Improved direct sales' Fortune 500 account closure rate by 200%, indirect sales' deal closure rates by 20% and exceeded sales quota plans by up to 150% in every quarter.* Trained 20-member sales team that then produced highest quarterly revenue ever produced in company history.* Managed & conducted regional product seminars, increasing sales pipeline by approx 300% in 2 sales quarters. * Implemented deal strategy reports & discussion sessions, improving SE/Sales Manager team coordination, increasing account control & facilitating sales mgr involvement in key accounts.

Informix Software, Inc. was the high performance UNIX database systems market leader. I reported to VP Sales & Marketing. Generated estimated revenues in excess of $20 million after expenses of only $400,000 in 1 year by designing and assembling a multi-vendor, server network in a tractor/trailer demo center. Presented software tools to key customer senior level managers and CEO's in almost every major US city. Created a 12-terminal Run Time Emulation software display showing database applications and servers linking 10 different computer platforms including Sequent, AT&T/NCR, IBM, DEC, Unisys, Data General, Sun, IBM and Apple.Collected, & ported graphical UNIX database demo apps from corp. marketing, R & D & field sales offices into a uniform, multi-system collection, uniting world-wide sales efforts. Simplified & automated install procedures, trained & supported tech staff. Doubled percent of error-free presentations to 80% for two major products.

Electronic Data Systems Corporation (EDS) provides systems integration and outsourced IT management services to global corporations.Programmed and integrated mainframe and micro computer systems. Designed and implemented prototypes and benchmarks for US federal government military and civilian proposals.* Graduated intensive three-phase Systems Engineer Development program. * Developed maiframe reporting system for GMC Dealer Marketing Assistance Center that served all GMC zone office representatives, worldwide. * Resolved customer issues as Chevrolet call center representative; helped re-design and automate essential tasks, enabling EDS to eventually manage the entire facility. * Consulted as office automation expert to major EDS proposal teams, ensuring numerous victories with FAA, US Army and US Air Force clients. * Designed, proposed, prototyped and benchmarked first-ever integrated UNIX-mainframe RJE solution, completing all test scenarios to the letter.

Summer InternshipDeveloped multi-user PC database applications for U.S. Army Corps of Engineers Budget and Programs functions.

Bs, Computer Science, Psychology

Activities and Societies: Sigma Nu Fraternity, Duke Cancer Research Runathon, Duke University Channel 13 Television, WXDU Radio, Alpha.

Systems Engineering Certificate, Systems Engineering Development Program