David Sullivan Email & Phone Number

Overland Park, Kansas, United States

Overland Park, Kansas, United States

Responsible for the training and implementation of new and existing clients. Prepare educational material such as module summaries, videos and guides. Create scripts, record and edit external training videos. Support and mentor new employees that join the Implementation and Sales Teams. Support Sales Team and Upper Management as necessary.

Overland Park, Kansas, United States

Responsible for implementation, development and management of software program training. Worked with customers to problem solve any issues and develop best practices.

Leawood, Ks

Worked with the Customer Experience team to implement process improvements and system enhancements based on Executive, employee and customer feedback. Led and managed continuous improvement projects. Performed root cause analysis using methodologies such as LEAN or Six Sigma. Conducted training on best practices and improvement suggestions. Regularly worked with Executive Management.

Leawood, Kansas, United States

Managed Quality Assurance Department at Murphy-Hoffman Company. Group is responsible for conducting operational audits at 130+ locations nationwide. Collected and analyzed all Customer Feedback from internal and external sources. Reviewrf and approved vendors based on insurance requirements for the company’s Approved Vendors List. Collected Continuous Improvement suggestions and assists in applicable execution. Regularly worked with and presented to Regional and Executive Management.

Leawood, Kansas, United States

Created company’s Quality Management System and implemented company-wide. Managed all customer feedback from internal and external sources, including direct customer interactions and data analysis. Performed operational audits of 130+ locations nationwide, verifying that all processes and procedures are being properly completed. Provided training for employees and managers through presentations and demonstrations. Regularly worked with and presents to Upper Management on projects towards the betterment of the company. Promoted to Senior Internal Auditor in August 2014.

Atchison, Ks

Interacted with customers and assessed their needs to recommend appropriate products and services to enhance their financial capabilities. With each customer, developed individual financial plans that include short- and long-term savings, immediate transactional-based products and both car and home loans.

Bachelor Of Arts (B.A.), International Business

Activities and Societies: Student International Business Council, Student Ambassadors, Student Government, Admission Office Tour.

Education record