David Mccormick Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

• Successfully led the technology transformation for our workforce to the hybrid workspace at the beginning of the pandemic. Coached executives on software and technology best practices to sponsor top-down change..
• Provided 1-on-1 trainings for executives from CEO and… Show more Successfully led the technology transformation for our workforce to the hybrid workspace at the beginning of the pandemic. Coached executives on software.
• Provided 1-on-1 trainings for executives from CEO and down and large group in-person and virtual trainings for 300+ employees.
• Implemented procedure for regular town halls to reach 500+ employees including all video production, outreach, and execution of events.
• Created a successful multi-functional in-house production studio space in 3 months and with a $25K budget.
• Served as primary administrator for PowerApps, SharePoint, and Teams.

Denver, CO

• Served as the primary day-to-day leadership for our staff of 50+ employees, serving as a liaison to upper management. Facilitated all training for new hires as well as on-going training for existing employees in all.
• Led multiple teams concurrently… Show more Served as the primary day-to-day leadership for our staff of 50+ employees, serving as a liaison to upper management. Facilitated all training for new hires as well as.
• Led multiple teams concurrently across consumer and business sales, technical support, inventory management, and customer service.
• Supervised a cloud sales pilot program with 33% of employees being hired directly into full time career roles as a result despite all participating employees being part-time.
• Championed a Customer Success Training pilot program as part of multi-million-dollar customer deals with over 1700 customer employees trained and led to a company-wide culture shift in customer success training.
• Created a scheduling change proposal for our service technician staff that would increase workforce effectiveness and appointment capacity by >30% with zero change in labor hours. Show less

Denver, CO

• Provided front line help desk support for all Microsoft customers, from general consumers to businesses. Troubleshot a wide range of hardware and operating system issues and resolved issues within 15 minutes or.
• Provided advanced troubleshooting and configuration support for Microsoft 365 services, including DNS server configuration
• Maintained excellent MacOS and Windows Operating System… Show more Provided front line help desk support for all Microsoft customers, from general consumers to businesses. Troubleshot a wide range of hardware and.
• Maintained excellent MacOS and Windows Operating System technical knowledge
• Led the company with 300+ in person appointments taken per month and shared my strategies with my team leading us to a top 4 position for appointments company-wide, with a much lower headcount than comparable teams..

Las Vegas, NV

Served as primary sales contact for general consumers and small business customers for all manner of Microsoft and Windows devices and software. Responsible for maintaining expert level knowledge of our entire software and hardware offerings. Leveraged my varied skillset by serving as an Inventory Control Expert for 8 months and a Services Advisor for 3.