Dawn Smith Email and Phone Number

• Manages and supervises administrative and daily program operations of Eligibility Specialist Workers complying with policies and regulations. • Establishes strong relationships with key stakeholders, ensuring support for program initiatives. • Creates strategic plans, setting clear objectives and achievable milestones for the team. • Manages cross-functional teams for successful project completion within deadlines and budgets. • Manages multiple strategic projects with numerous sub-projects or work streams. • Conducts comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions. • Facilitates workshops and conducts one-on-one training to educate team members. • Coaches team members on professional development opportunities, contributing to improved overall performance.

• Presided over the daily operations of the Program to ensure that the Medical Assistance Eligibility Process and all other services are delivered in a professional and focused manner ensuring the best possible outcomes for our client and their self-pay population • Forged professional relationships with patients, families, physicians, and caseworkers to obtain or determine the eligibility of the patients for Federal (Social Security Administration) and State assistance (Medicaid) • Retained vast knowledge of medical terminology and strong attention to detail when reviewing medical records to complete applications independently for State and Federal programs: Medicaid, Medicare, and Social Security Disability • Managed the professional development and training of 11 employees, including internal programs and staff evaluations, to drive productivity and effectiveness • Developed and implemented long-range Program plans, goals, objectives and milestones to improve productivity • Completed all weekly and monthly reports timely and accurately for the District Manager/ Regional Operations Director.

• Oversaw every aspect of the client experience by building relationships and providing professional communication to build clientele • Served as the client advocate and champion while working cross functionally with multiple internal departments to meet their business requirements and needs • Implemented and set up new accounts while providing day-to-day communication and interaction critical to maintaining and growing members while increasing brand awareness • Exhibited critical thinking skills by being able to provide clear, rational analysis and in-depth information related to processing issues in a fast-paced environment• Participated in various projects to assist throughout a customer's life cycle and growth, as well as internal, company special projects

• Responsible for consistently growing membership and sales through educating and servicing the Medicaid population through projects and activities within the community • Established and maintained positive relationships with community organizations, provider offices, and faith-based organizations • Performed activities to enhance presence in the community while providing ongoing assistance and social service outreach to existing and potential members • Provided telephonic assistance, outreach and guidance to members regarding benefit and enrollment questions and providing aid on any social services needed • Ensured consistent compliance with all state, federal and company specific requirements.

• Interviewed individuals through consumer engagements to collect and record product preferences while introducing new products to increase sales and brand awareness • Analyzed and developed improved consumer engagement strategies to increase monthly marketing, sales, and product distribution • Established and cultivated strong, positive relationships with venue owners as well as consumers • Increased sales by 50% in one month and maintaining those numbers by furthering brand loyalty with consumers.

• Interviewed 45-60 clients weekly in hospital settings and/or home visits to successfully assist in obtaining maximum benefit coverage with State, Federal, and sponsorship programs • Retained vast knowledge of medical terminology and strong attention to detail when reviewing medical records to complete applications independently for State and Federal programs: Medicaid, Medicare, and Social Security Disability • Operated as team leader while collaborating with hospital personnel, Social Service agencies, Social Security Administration, and other state and federal agencies as needed ensuring optimum results for clients • Demonstrated a superior level of initiative by identifying and resolving program issues by formulating recommendations for improvement of the application process • Frequently traveled extended periods of time providing coverage throughout the Mid-Atlantic Region (Road Warrior).

Developed and implemented treatment plans and services for emotionally, physically and behaviorally disturbed adolescents and their families. Worked as a child advocate and interrelated directly with families, court, and school systems to prevent adolescents from defaulting into Department of Social Services custody.Maintained responsibility for managing and tracking a grant-funded program while promptly completing all required reports to the state resulting in financial increases regarding the service needs of clients. Trained staff of 20 personnel on the appropriate use and fiscal responsibility of grant funds based on policy analysis in accordance with the guidelines of state and federal regulations. Proficiently authored, analyzed, and edited all documents and report by deadlines while working independently.