Dean Robinson Email & Phone Number

London, United Kingdom

Mortgage Administration duties to process Lifetime mortgages from inception to completion

• Providing administration, website design, accounts, advertising (through Social Networks) support to partners business along with producing and scheduling Social Media Posts and Blogs.
• Create, manage and schedule Social Media posts and blogs.

Chelmsford, United Kingdom

• Researching client contact information (from in-house systems e.g. IBIS, One Source, aswell as external sources e.g. D&B, Google etc.) to create a new database, to enable a transfer to Brokasure.
• Responsible for training new members of staff that joined the team.
• A focal point for questions and advice which led to becoming an authoritative and respected figure within the team.

• Set up and manage the Facebook and Twitter page, on behalf of the charity, posting current stock available.
• Cashier duties – serving customers wishing to purchase furniture

• Create, manage and control the daily posts of clients company Facebook, Twitter and Google+ pages, e.g. Vets, Chiropractors, PPI, Interior Designers and Egg produce, scheduled at the optimum time - via Analytics, to.
• Constantly researching for clients to produce Blogs and engaging posts, e.g. Status questions, Pictures,Website Links & Hints & Tips.
• Fully utilising Hootsuite to schedule posts on various clients company Social Media… Show more
• Fully utilising Hootsuite to schedule posts on various clients company Social Media platforms.
• Raising client invoices, for works completed, on a daily basis.
• Administrative office duties. Show less

• Set up and manage the Facebook and Twitter page, on behalf of the charity, posting current stock available.
• Cashier duties – serving customers wishing to purchase furniture

Providing a high quality customer service from initial order to delivery via the telephone and face-to-face, using sales techniques to discover the customers’ requirements/occasion, whilst fulfilling agreed timescales.

• Cross check and write up new mortgage, life applications and Fact Finds in order to be made compliant.
• Place Decision in Principles to various lenders via the telephone/fax/company internet sites.
• Package mortgage/life applications; ensuring all documentation is accounted for.
• Liaise and manage queries from mortgage lenders, applicants, solicitors, valuers, employers, accountants and other authorised third parties via the telephone or postal enquiries.

London, United Kingdom

• Manager of 30 – 60 cases on a daily basis with a mandate of £500k (shadow underwrite to £1million).
• Underwriting full-status (direct & packaged) mortgage applications up to 90% loan to value.
• Designated contact for all new London region mortgage cases and agreeing new business enquiries.
• Assess and process mortgage applications through to completion – request/check income references, valuations, credit reports and all other supporting documentation.
• Liaise and manage… Show more
• Liaise and manage queries from mortgage brokers, applicants, solicitors, valuers, employers, accountants and other authorised third parties via the telephone, face to face or postal enquiries.

• Cross check and write up new mortgage, life applications and Fact Finds in order to be made compliant.
• Place Decision in Principles to various lenders via telephone/fax/company internet site.
• Input of new mortgage and life applications into company in-house database.
• Package mortgage/life applications; ensuring all supporting documentation is accounted for.
• Liaise and manage queries from mortgage lenders, applicants, solicitors, valuers and other third parties.

London, United Kingdom

• Manager of 70–100 cases on a daily basis for all non-status retail cases with an underwriting level to 75% ltv.
• Assess and process mortgage applications through to completion – request/check income references, valuations, credit reports and all other supporting documentation.
• Liaise and manage queries from mortgage brokers, applicants, solicitors, valuers, employers, accountants and other authorised third parties via the telephone or postal enquiries.

• Agree new mortgage enquiries, on the telephone broker desk, for the whole of market.
• Accountable for issuing Decision in Principles to various lenders via the telephone/fax/company internet site.
• Produce marketing material for Regional Sales Managers containing mortgage product criteria.
• Contact point/maintain the Mortgage Sourcing System, marketing the whole of market products

• Manage the running of the Branch counter/staff duties, branch & Safe key holder, opening new accounts, up selling and cross selling new products to achieve daily targets, referrals to Private Banker & Mortgage Advisor.
• Selected by management to implement a new in-house mortgage processing system to the mortgage unit.
• Check, input and process mortgage applications – request/check all supporting documentation as required.
• Liaise and manage queries from mortgage brokers… Show more
• Liaise and manage queries from mortgage brokers, applicants, solicitors, valuers and other third parties Show less

IT Support/Administration for the IT Department Manager and staff, maintain a database log of all work items, staff timekeeping and salary/overtime payments. Organise office travel, currency and office supplies.

• Open new accounts, up selling new products, referrals to mortgage advisor, resolve general counter queries