Dean Robinson Email & Phone Number

London, United Kingdom

Mortgage Administration duties to process Lifetime mortgages from inception to completion

● Providing administration, website design, accounts, advertising (through Social Networks) support to partners business along with producing and scheduling Social Media Posts and Blogs.● Create, manage and schedule Social Media posts and blogs.

Chelmsford, United Kingdom

● Researching client contact information (from in-house systems e.g. IBIS, One Source, aswell as external sources e.g. D&B, Google etc.) to create a new database, to enable a transfer to Brokasure.● Responsible for training new members of staff that joined the team.● A focal point for questions and advice which led to becoming an authoritative and respected figure within the team.

● Set up and manage the Facebook and Twitter page, on behalf of the charity, posting current stock available.● Cashier duties – serving customers wishing to purchase furniture

● Create, manage and control the daily posts of clients company Facebook, Twitter and Google+ pages, e.g. Vets, Chiropractors, PPI, Interior Designers and Egg produce, scheduled at the optimum time - via Analytics, to raise client awareness and increase business.● Constantly researching for clients to produce Blogs and engaging posts , e.g. Status questions, Pictures,Website Links & Hints & Tips.● Fully utilising Hootsuite to schedule posts on various clients company Social Media… Show more ● Create, manage and control the daily posts of clients company Facebook, Twitter and Google+ pages, e.g. Vets, Chiropractors, PPI, Interior Designers and Egg produce, scheduled at the optimum time - via Analytics, to raise client awareness and increase business.● Constantly researching for clients to produce Blogs and engaging posts , e.g. Status questions, Pictures,Website Links & Hints & Tips.● Fully utilising Hootsuite to schedule posts on various clients company Social Media platforms.● Raising client invoices, for works completed, on a daily basis.● Administrative office duties. Show less

● Set up and manage the Facebook and Twitter page, on behalf of the charity, posting current stock available.● Cashier duties – serving customers wishing to purchase furniture

Providing a high quality customer service from initial order to delivery via the telephone and face-to-face, using sales techniques to discover the customers’ requirements/occasion, whilst fulfilling agreed timescales.

● Cross check and write up new mortgage, life applications and Fact Finds in order to be made compliant.● Place Decision in Principles to various lenders via the telephone/fax/company internet sites.● Package mortgage/life applications; ensuring all documentation is accounted for.● Liaise and manage queries from mortgage lenders, applicants, solicitors, valuers, employers, accountants and other authorised third parties via the telephone or postal enquiries.

London, United Kingdom

● Manager of 30 – 60 cases on a daily basis with a mandate of £500k (shadow underwrite to £1million).● Underwriting full-status (direct & packaged) mortgage applications up to 90% loan to value.● Designated contact for all new London region mortgage cases and agreeing new business enquiries.● Assess and process mortgage applications through to completion – request/check income references, valuations, credit reports and all other supporting documentation.● Liaise and manage… Show more ● Manager of 30 – 60 cases on a daily basis with a mandate of £500k (shadow underwrite to £1million).● Underwriting full-status (direct & packaged) mortgage applications up to 90% loan to value.● Designated contact for all new London region mortgage cases and agreeing new business enquiries.● Assess and process mortgage applications through to completion – request/check income references, valuations, credit reports and all other supporting documentation.● Liaise and manage queries from mortgage brokers, applicants, solicitors, valuers, employers, accountants and other authorised third parties via the telephone, face to face or postal enquiries .● Training/coaching new employees to introduce them into the working environment.● Secondment to Relationship Managers Department to assist brokers in agreeing more complex/high net worth client mortgage applications to achieve sales targets. Show less

● Cross check and write up new mortgage, life applications and Fact Finds in order to be made compliant.● Place Decision in Principles to various lenders via telephone/fax/company internet site.● Input of new mortgage and life applications into company in-house database.● Package mortgage/life applications; ensuring all supporting documentation is accounted for.● Liaise and manage queries from mortgage lenders, applicants, solicitors, valuers and other third parties.

London, United Kingdom

● Manager of 70–100 cases on a daily basis for all non-status retail cases with an underwriting level to 75% ltv.● Assess and process mortgage applications through to completion – request/check income references, valuations, credit reports and all other supporting documentation.● Liaise and manage queries from mortgage brokers, applicants, solicitors, valuers, employers, accountants and other authorised third parties via the telephone or postal enquiries.

● Agree new mortgage enquiries, on the telephone broker desk, for the whole of market.● Accountable for issuing Decision in Principles to various lenders via the telephone/fax/company internet site.● Produce marketing material for Regional Sales Managers containing mortgage product criteria.● Contact point/maintain the Mortgage Sourcing System, marketing the whole of market products

● Manage the running of the Branch counter/staff duties, branch & Safe key holder, opening new accounts, up selling and cross selling new products to achieve daily targets, referrals to Private Banker & Mortgage Advisor.● Selected by management to implement a new in-house mortgage processing system to the mortgage unit.● Check, input and process mortgage applications – request/check all supporting documentation as required.● Liaise and manage queries from mortgage brokers… Show more ● Manage the running of the Branch counter/staff duties, branch & Safe key holder, opening new accounts, up selling and cross selling new products to achieve daily targets, referrals to Private Banker & Mortgage Advisor.● Selected by management to implement a new in-house mortgage processing system to the mortgage unit.● Check, input and process mortgage applications – request/check all supporting documentation as required.● Liaise and manage queries from mortgage brokers, applicants, solicitors, valuers and other third parties Show less

IT Support/Administration for the IT Department Manager and staff, maintain a database log of all work items, staff timekeeping and salary/overtime payments. Organise office travel, currency and office supplies.

● Open new accounts, up selling new products, referrals to mortgage advisor, resolve general counter queries