Deborah Nowicki Email & Phone Number

Exton, Pennsylvania, United States

Old Greenwich, Ct

Rochester, Ny

Led rapid design, build and implementation of 6 functional business verticals – Delivery, Customer Support, Reporting & Analytics, Compliance, Supplier Management and Business Optimization• Developed functional organizational strategy, operating models and KPIs• Hired and developed 75 vertical experts in 18 months to perform support services for $2B in managed spend• Developed capacity utilization models for resource planning and pricing effectiveness• Established standard processes and aligned organization on best practices• Contributed $1.6M in savings in 2011 and 11% SG&A reduction in 2012• Consistently exceeded financial goals, reduced unit costs and increased workload capacity per FTE year over year

Rochester, Ny

Led team of 17 colleagues to transform Operations and Associate Care functions of the RCE• Led implementation of process improvements; 44% complete in 11 weeks. realizing annualized savings over $400K• Established Service Level Agreements (SLAs) for Operations and Associate Care teams• Reduced time to onboard by 33% through improved processes and SLAs

Melville, Ny

Led project team of 12 to develop functional designs for multi-brand and multi-language front office system - 100% of designs completed on time• Established Project GO! leading 3 reviews of core designs with international IT and business process owners from Nordics, France, Italy & Japan to determine global reusability of designs• Led cross functional team of 6 to eliminate paper administration of on-boarding forms through implementation of USVerify for Recruitment Center of Excellence (RCE)• Conducted independent review of operations at RCE to identify opportunities for improvement• Led multiple cross functional RFP teams to identify vendors for forms administration, satisfaction surveys, timekeeping, address validation, webcrawling, credit rating, background screening and demand planning & forecasting

Rochester, Ny

• Led teams of 14 and 9 for Time/Pay and Collections respectively to design and transform into shared services models • Transitioned 751 branches time & pay activities processing over 55,000 timesheet transactions per week• Transitioned collections activities for 8,600 clients having A/R of $81.6M including Oracle ACM implementation• Established training programs for Time/Pay functional areas to build confidence and improve service quality• Established Adecco’s first Business Continuity Plan• Achieved $1.4M in annualized savings in timesheet and payroll processing and $1.2M in collection costs• Developed shared services strategy for Time/Pay and Retail Collections processing functions for all business units• Directed construction of 13,000 square feet shared services center in Rochester NY accommodating 150 FTEs

Northeast Division, Staffing

Led shared services team of 14 as well as 12 Regional Operations Managers• Supported operations for 530 colleagues in 165 branches producing annual sales of $500M for 17K associates weekly• Reduced operational costs by 20% through process improvements and organizational redesign• Initiated process improvement for branch audit application which resulted in 70% time savings to conduct each audit

Melville, Ny

Led cross functional team of 42 colleagues to deliver back office services for Adecco Staffing. Focus areas included Contract Administration, Billing, Time Capture and Central Order Processing• Directed centralized order and time processing for 50+ clients using external Vendor Management Systems (VMS)• Reduced contract setup time by 50% from 92 days to 45 days; 1,200 strategic clients, 2 million updates annually• Established email invoicing as Adecco standard and increased client participation to 80% • Introduced innovative methods to intake more than 120K electronic timesheets weekly from multiple external sources• Established strategy for VMS-to-Oracle reconciliation technology used for 38 VMS clients• Established classroom training programs to develop skill capabilities of teams & increase quality of service

Melville, Ny

Managed Billing team of 10 responsible for delivering invoices to clients totaling $3.6B annually and reporting team of 12 responsible for production of 1.1M reports for 3,500 internal colleagues annually• Developed billing compliance controls for strategic accounts to ensure adherence to SOX requirements • Led project group to design and implement contract compliance reporting • Directed strategy, design and development of KPI dashboard for financial and operational metrics• Established Reporting Strategies Committee to coach leadership through change management opportunities

Melville, Ny

Led team of 6 to analyze and standardize field reporting which resulted in reducing reports from 8,000 to 250• Managed design and development of Enterprise data warehouse environment including ETL strategy and controls• Primary front office application Subject Matter Expert for business requirements including contract administration functionality• Established data collection strategy for contract pricing to support migration to centralized database application • Led strategic change in information delivery methodology and front office system business controls

Northeast Division, Staffing

Managed staff of 4 responsible for developing reporting strategies and personal information systems• Developed usage, order fulfillment, cost savings and demand control reports for over 100 partnership clients• Implemented 5 client-specific time entry databases including reporting and interfaces to internal pay/bill systems

Hamilton, Nj

Franchisee responsible for annual sales of $10M including operations for multi-state payroll and billing. Prepared and analyzed internal financial reports and customized client reports• Vice President International Management Council, member SHRM, NATS, Mercer County Chamber of Commerce

Adecco Leadership Program

Graduate Studies, Information Science

Bs Commerce, Business Administration