Derek Smith Email & Phone Number

Boston, MA, US

• Offline Assist Service Lead with responsibilities for overseeing success of service offering. Engage with Customer Success Reps to gain continuous feedback and evolve the overall program. Provide monthly updates on.
• Coached and trained new employees on the Offline Assist service offering.
• Work with high value clients resulting in higher Monthly Recurring Revenue (MRR) and consulted on more advanced Pay Per Click (PPC) strategies.
• Actively manage a client portfolio of 90+ SMB clients in various industries.
• Met and exceeded monthly retention and survey goals.

• WordStream is one of Google’s Largest Premier SMB Partners that provides a paid search software solution designed to streamline AdWords and Bing campaign management.
• Actively manage a client portfolio of 135+ SMB clients in various industries.
• Responsible for driving usage and adoption of WordStream’s PPC Advisor software by onboarding and training clients on the software and meeting with them regularly to ensure their continued success.
• Responsible for providing advanced paid search consulting support for top-level clients.
• Meet regularly with Product Management teams to influence and guide improvements to the WordStream platform based on client feedback and product experience.

Boston MA

• WordStream is one of Google’s Largest Premier SMB Partners that provides a paid search software solution designed to streamline AdWords and Bing campaign management.
• Actively manage a client portfolio of 135+ SMB clients in various industries.
• Responsible for driving usage and adoption of WordStream’s PPC Advisor software by onboarding and training clients on the software and meeting with them regularly to ensure their continued success.
• Responsible for providing advanced paid search consulting support for top-level clients.
• Meet regularly with Product Management teams to influence and guide improvements to the WordStream platform based on client feedback and product experience.

Westwood MA

• Oversee daily operations at the Westwood Service Desk and manage a team of employees.
• Actively identify, interview, and hire candidates into the department and store from internal and external sources as well as file appropriate paper work with the Human Resources Team. Assist the Human Resources Team.
• On-board new employees to the team and ensure that all computer-based training has been completed in a timely manner in the KnowledgeNet system.
• Manage department employee relations by mediating conversations with employees as needed on various topics such as professionalism, time and attendance, and co-worker conflicts. Write up Conversation Summaries after.
• Write employee performance reviews for all Service Desk employees and meet with them once a year to review their performance and identify areas for development and improvement.
• Train and develop Service Desk employees and act as a resource for those interested in exploring growth opportunities within Wegmans. Successfully developed three part time employees into full time roles in various.

Great Boston Area

Eliassen Group is all about connecting highly skilled people who have the desire and ability to contribute to helping our clients successfully address the many challenges that arise in the course of running their businesses. We have decades of experience and continuity in our own staff that allow us to really know our clients and the consultants we.

Lynx specializes in locating and placing highly qualified individuals within the IT and Software industry. It is my job to locate and recruit talented software professionals within the Greater Boston area and develop them as candidates for client companies’ many search assignments.

Held the responsibility of working with new transfer students and helped to acclimate them to Bentley University.Worked with a faculty member at Bentley and helped teach a class informing the new students about the services that Bentley provides and lead several classroom activities.ACTIVITIES:People Respecting Individuality and Diversity through.

Streamline office operations by entering data into the system, record filing, compile informational kits for prospective domestic students as well as international students, and greet incoming families visiting the campus.

First hired at Wegmans under a two year program as a Youth Apprentice in order to learn how the store operates from a business perspective. Began as a cashier on the front end for six months to learn how to work with customers and provide excellent customer service.Following the front end assigned to various departments to learn how each one was run..

Created a spending tool for the Advanced Optics Department of the Specialty Materials Division. This tool was completed and is now used at five of the Advanced Optics Manufacturing Facilities and is also used at the division level.Participated in two closings, one of which was a quarter close, and performed several financial analyses.Traveled to a.

Bachelor'S Degree, Business Administration And Management, General, Senior

Activities and Societies: People Respecting Individuality and Diversity through Education (PRIDE)-General Member, Treasurer.

Bachelor Of Science, Management

Bachelor Of Science, Management