Support Staff was created as a B2B service, offering a low cost labor alternative to insurance agencies in their administrative tasks, while not compromising on performance. SS' advantage is our speed of training, onboarding, and efficiency of our representatives. Support Staff now services every avenue of business, from Sales, to Administration & Data Entry.

• Owner of Devon Media LLC, a company focused on providing social media services for small businesses, large corporations and aspiring individual influencers.

Influencing Media LLC is a company founded in 2021 that specializes in marketing management. Currently, Influencing Media LLC helps clients generate over 7 figures of monthly revenue.

• Provided exemplary and prompt customer support while resolving technical issues with devices such as iPhones, iPads, Macs, Beats and other Apple ID products and services• Ensured client satisfaction by offering additional tips to use in the future with their devices• Mentored new-hires by offering peer-to-peer support to ensure consistency and cohesion within the team

• Provided exemplary and prompt customer support while resolving technical issues with devices such as iPhones, iPads, Macs, Beats and other Apple ID products and services• Ensured client satisfaction by offering additional tips to use in the future with their devices• Mentored new-hires by offering peer-to-peer support to ensure consistency and cohesion within the team

• Managed and coached a team of 16 Apple Tier 1 phone advisors for the summer• Listened to and reviewed calls to ensure quality for advisors, and coached to any areas of opportunity• Regularly met with advisors to foster development and ensure any of their issues were solved

• Managed ad spending budgets for clients across the world. • Worked with small businesses and large corporations to discover new ways to reach clientele on social media. • Tracked and provided data regarding paid outreach on numerous social media platforms for businesses to track how effective their current marketing strategy was.

• Responded to customer requests and provided technical support for their devices via Apple’s public media channels such as Twitter, Facebook & Instagram• Moderated comments on Apple’s official Instagram page

• Assisted with assembly of all-in-one solutions for clients seeking to improve their home theater systems• Operated cash register and utilized professional ordering system to manage home deliveries for customers• Educated customers on current technology and built relationships to encourage repeat business

• Managed all aspects of the selection of service providers, oversaw performance assessments of said providers, and organized all provider information records• Utilized company’s SAP Materials Management system to ensure compliance and eligibility before providing services and products to other organizations• Regularly met with contractors as part of the vendor management process to provide feedback and discuss opportunities for increasing efficiencies, pricing and service delivery•… Show more • Managed all aspects of the selection of service providers, oversaw performance assessments of said providers, and organized all provider information records• Utilized company’s SAP Materials Management system to ensure compliance and eligibility before providing services and products to other organizations• Regularly met with contractors as part of the vendor management process to provide feedback and discuss opportunities for increasing efficiencies, pricing and service delivery• Supported implementation of barcode system to better manage a 4,000+ SKU inventory for the company• Reviewed and organized master database system for discontinued parts and reconciled corresponding records toefficiently facilitate customer orders Show less