Dikla Stern Email & Phone Number

Palo Alto, Ca, Us

Program management of presses installation (automating processes by integrating systems, streamlining data flow and simplifying solutions); Customer onboarding program development (content creation, KPI's-driven decisions); Team manager of technical expert installers.Sharing methods, proactive approach, and suggested solutions with multiple teams for a broader impact and an end-to-end excellent customer journey.Activities include:- Driving equipment sales and customers' growth with creation of new services and programs- Creation of program infrastructure including business processes, tools and content with a growth and creative mindset- Tailoring solutions for customers- Program leader with new Mixed Reality technology implementation within HP’s Service – focusing on managing change and creation on new supporting processes- Revised 4 different processes with major impact on customers’ experience, and business processes

Palo Alto, Ca, Us

In charge of a new product establishment in the region, growth programs, projects planning, coordination, and execution amongst corporate teams, KPI's monitoring (and acting upon "red flags") and customer-facing activities management.- Product Manager for newest HP Indigo platform of presses in Americas (+$200M), including leading a technical team of three specialists- Under my leadership, our equipment became the best-in-class in performance and financial KPI’s, providing a win-win situation for the customers company, with strong Service infrastructure- Managed all product activities, projects, training, and schedule- Leading new initiatives and projects to improve results, based on an organized project I created, focusing on growth opportunities- Lean Six-Sigma change agent - leading the LSS initiative during training for Green Belt- Successfully implemented three major technical changes in product platform, with high levels of planning, execution and visibility- Initiated and leads Customer Excellence program creating infrastructure for new customer onboarding- Customer-facing role, engaging in complex and strategic situations

Palo Alto, Ca, Us

- Supported international teams with remote customer support- Delivered onsite technical training for customer- Created engineering processes and implemented control methodology to support successful implementations- Created new Supplies BOM’s, integrating complex production processes and chemical calculations

- Managed entire company clinical research program, including creating and submitting research documents- Participated in CE and FDA clearance submissions with consulting services

support clinical trials, data collection and analysis; writing scope of procedures. Representing the company at conferences and workshops.

Palo Alto, Ca, Us

- In charge of definition and design of packaging for HP Indigo products - large presses, spare parts, and Supplies; working closely with technical teams, logistics, and material planners.- In charge of packages suppliers, including quality inspections and special projects

Tel Aviv, Il

Assisting with experiments set up and analysis of results.

Bachelor Of Science - Bs, Biomedical/Medical Engineering

Master Of Business Administration - Mba, International Strategic Management