Don Rose Email and Phone Number
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Experienced business professional with extensive skills in Human Resources Management Systems. Background in both custom and ERP systems. Able to manage day-to-day operations as well as strategic planning, process improvement, business requirements definition, project planning and management. Excellent communication skills complemented by the ability to relate and interact with all levels within the organization. Strategic handling of ongoing issues to create a win-win results with other departments, customers and employees while positively impacting the organization. Team oriented in both participation and leadership. A skill full problem solver with a Six Sigma Green Belt certification.Specialties: process improvement, process mapping, system implementation, project management, vendor negotiations, strategic planning, strong communicator, Microsoft, PeopleSoft
Workday
View- Website:
- workday.com
- Employees:
- 13238
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Sr Manager Customer SuccessWorkday Apr 2023 - PresentFlorida, United States
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Manager Customer SuccessWorkday Feb 2022 - Apr 2023United States
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Customer Success ManagerWorkday Nov 2018 - Jun 2022Boca Raton, FlCustomer Success Management (CSM) is Workday’s bridge between our Professional Services and Production Services teams. CSM's advocate on behalf of Workday customers and take a team based approach to keeping customers connected to Workday. -Handling overall responsibility for managing the customer relationship.-Establishing a trusted adviser relationship with our customer’s -Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.-Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.-Working closely with Professional Services to identify new opportunities and facilitate transitions following initial or follow-on deployments.-Leveraging customer relationships as needed for prospect references.-Prioritizing and driving resolution on escalated customer issues.-Promoting opportunities for two-way communication.-Keeping customers informed of process and procedural changes.
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Vp Of Total Rewards And HrisScribeamerica Sep 2016 - Nov 2018Miami/Fort Lauderdale Area -
Director Of Global Hris ServicesBrightstar Corp. Jun 2013 - Sep 2016Miami/Fort Lauderdale AreaProvide global support for HR systems including Workday, SuccessFactors and Kenexa. -
Workday Ms LeadHighpoint Solutions Jan 2012 - Jun 2013East Norriton, PaWork with clients to manage their Workday production systems:-daily support of Workday production systems-manage system upgrades-optimization of system functionality-maintain security-work with other vendors to develop integrations-partner with vendors for payroll and benefits administration-develop reporting and analyticsWe also support implementations from the project management side. -
Hris And Analytics ManagerQliktech Nov 2010 - Jan 2012Implemented Workday globally in 20 countries and continued support after implementation for Core HCM, Benefits, Time Off, ESS, MSS, Security, mobile applications and integrations. -
Director Of Corporate Projects And HrisC&D Technologies Feb 2006 - Nov 2010Responsible for the daily maintance of the HRIS system along with managing various corporate projects within the organization. Projects varied from system related projects for other business areas such as customer service, warranty processing and manufacturing plant projects. -
Director Hr SystemsVwr Apr 2005 - Feb 2006Converted the HR department from a manual paper driven system to an automated efficient process oriented department. Realigned and streamlined all HR processes by automating processes and updating systems. Evaluated and improved all HR reporting and vendor communications. Supported 7 regional HR Directors along with corporate, benefits, compensation, HR and learning and development. -
Hr Systems ManagerIkea Feb 2001 - Apr 2005Operated as part of a global HR systems team, developing a strategy and direction for HR systems throughout the organization. Developed a strategy for recruiting system, corporate directory security and HR systems globally. Overall responsibility also included day-to-day operations of North America. Ensure the HR system (PeopleSoft) supports the strategic business needs and its policies by acting as the liaison between all departments touched by the processes. Evaluate options and solutions to improve the HR department’s efficiency, productivity and compliance to state and federal rules and regulations. -
Senior Hr ConsultantMercer Oct 1999 - Feb 2001Worked as the lead consultant for the benefits portion of the implementation of 50,000 active employees. Responsible for managing the fit gap analysis, benefit design, process design and training design for the PeopleSoft implementation.·Managing 4 full time employees and additional staff as necessary.·Assisted in the overall implementation of the project working directly with the client.·Worked on the project after the go live date to support the client transition. -
Hr Systems ConsultantIndependent Consultant Jul 1999 - Oct 1999Responsible for ensuring the appropriate communication, coordination and problem resolution occurred before and during the conversion/implementation of the new PeopleSoft HR system.·Assisted in the project management for one of three companies merging into one new system.·Assisted in developing the change management for the new process and procedures.·Created “Quick Guide” user manual documenting the procedure process for all transactions.·Managed data clean up for a portion of the data going into the new system.·Assisted in parallel testing, user acceptance testing, deployment, conversion and implementation.
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Senior Hr Systems ConsultantErnst & Young Jul 1998 - Jul 1999Developed business strategies to improve an organizations human resources department and systems. This included shared services, outsourcing, HR transformation, implementation of ERP package and or process re-engineering.·Worked as a team member developing sales presentations for the ERP practice.·Produced sales for the ERP practice (PeopleSoft, Oracle and SAP) of $7.2 million. -
Hris ConsultantTsc - Technology Solutions Company Jan 1998 - Jul 1998Worked as part of a team implementing PeopleSoft Human Resources and Benefits to replace the clients legacy system.·Worked as the lead conducting fit gap analysis for HR and Benefits workflows. ·Developed a conversion strategy for both data and process specific to this client.·Assisted the client with data conversion testing of data populated to the base tables. ·Wrote the testing scripts and assisted with refining the system to meet all the clients’ requirements.
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BsrTowers Perrin Mar 1994 - Jan 1998Built client benefit programs by modifying our base system to meet their requirements. Worked with our client and its vendors to ensure all requirements were included.·Wrote technical specifications to communicate with programmers, the benefit plan and carrier interface needs.·An extensive testing of programs and working along with technical programmers.·Performed modifications to the systems, because of annual plan design changes.Client ServingActed as the lead contact for 2 accounts and functioned as the back up for 2 others.·Functioned as the main contact for the clients HR department and their vendors.·Ran daily operations and maintenance of clients benefit system.Assistant Team Leader·Managed 16 personnel in telephone customer service and mail production, servicing 100,000 plan participants.·Ensured participants received accurate information in a timely and courteous manner.·Researched the more complex customer problems with the client or its carriers.
Don Rose Skills
Don Rose Education Details
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Finance, Law And Real Estate -
Computer Science -
Neshaminy High SchoolCollege Prep
Frequently Asked Questions about Don Rose
What company does Don Rose work for?
Don Rose works for Workday
What is Don Rose's role at the current company?
Don Rose's current role is Sr. Manager Customer Success at Workday.
What is Don Rose's email address?
Don Rose's email address is hp****@****zon.net
What is Don Rose's direct phone number?
Don Rose's direct phone number is +121576*****
What schools did Don Rose attend?
Don Rose attended Temple University - Fox School Of Business And Management, Arizona State University, Neshaminy High School.
What skills is Don Rose known for?
Don Rose has skills like Process Improvement, Hris, Management, Human Resources, Peoplesoft, Change Management, Personnel Management, Erp, Leadership, Program Management, Project Management, Software Documentation.
Who are Don Rose's colleagues?
Don Rose's colleagues are Sean Diamond, Drazen Dostal, Livia Spencer, Brandon Downing, Warren Young, Mpa, Rohit Kumar, Merideth Dee-Larrieux, Ph.d.
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