Doug Mackey Email & Phone Number

Westlake, Ohio

Westlake Ohio

• Managing technician personnel. This includes day to day task assignments and reviewing their work. Measuring the actual time spent to improve our future estimates. Addressing issues of policy / process while rewarding outstanding achievement. Establishing training plans (with VP) while conducting annual reviews. (with VP).• Service delivery Plan development. Work with Scheduling to maintain effective work schedules and create detailed on-the-ground plan ensuring any design changes, post hand-off, are documented fully. • Configuration phase of solution. Coordinating with Responsible Engineer to get switch / router configs; switch, router and phone FW versions; custom phone config.gather / label / document all required resources (parts, equipment, etc.) to move on the deployment and configuration phases.• Deployment and Activation / Test phases of solution delivery. Ensuring the work is done on time and at appropriate quality levels. Serve as 1st escalation point for on-site issues.

Hudson, Ohio

•Manage, supervise, validate and schedule deployment of software and hardware development projects for a large telecom company.*Responsible for Business as well as Network Technicians.•Manage development projects across many different business applications.•Manage various infrastructure projects ranging from adding storage to full-scale environment re-hosts and deployments.•Manage budgets within estimates.•Provide clear and strong leadership role, resolve conflicts, made business decisions and provide resolution.•Implement training sessions.•Coordinate across internal and external clients (IBM Global Services, various software vendors, IT engineering).

* Performed classroom instruction on the AN/TTC-42 Digital Switching Central Office 280 line System used by the Marine Corps and Air Force units for Digital Secure Voice and Data Communications. * In charge of each class consisting of 8 Marines from pick up day to graduation for a 9 week course.* Supervised and taught over 440 Marine and Air Force personnel Maintenance techniques for using built-in diagnostics and test equipment to isolate faults to Circuit Card, component, or Subsystem level to prevent service affecting failures.* Instructed Installation, Operations, and Maintenance of the AN/TTC-42 Central Office to include the interconnections to Satellite, Commercial T1 interface theory, (FOCS) Fiber Optic Cabling System, and standard Communications Twin Coaxial cable.* Responsible for the development and implementation of 245 hours of courseware lesson plans and student handouts for Marine Corps and Air Force personnel and received the Air Force Achievement Medal for outstanding classroom instruction and exemplary performance.* Supervised a Section of 25 Technicians assigned for the Network installation and operation, while being responsible to conduct semi-annual evaluations on their work performance. * Planned Network Diagrams, Line Route Maps, Coordinated the deployment of the Digital Networks when interfacing with upper level commands.* Performed the Digital Networking that included software administration, and troubleshooting of multiplexing/ de-multiplexing of established links, T1 theory, PLL circuit cards, card replacement of failed packs, for which I received a Certificate of Commendation for commendatory job performance.* Responsible for cost estimates, initial planning and installation of a Local Area Network/Wide Area Network (LAN/WAN) which allowed command accessibility to over 50 subscribers for which I was awarded the Navy/Marine Corps Achievement Medal for superior performance and initiative.