Elizabeth Dougherty Email & Phone Number

Philadelphia, Pa, Us

Lansdale, Pennsylvania, United States

Manage Clinical Training staff: scheduling/coordinating customer installation and training domestically and internationally. Develop and grow customer training department. Create documentation for effective on-site customer training, as well as supporting materials to enhance product usage and customer performance. Manage Customer Service Representatives: inbound Customer Service calls and emails to assist customers and distributors with various needs; processing customer orders; tracking and following up with customer orders and billing; maintaining customer information in various company data systems; coordinating and tracking international orders with contracted distributors for numerous Purchase Orders. Create reports to track orders and various tasks.

Lansdale, Pennsylvania, United States

Handle customer needs. Answering phones and responding to emails, processing orders, handling customer complaints, database entry, pulling reports, invoicing, and database management.

Greater Philadelphia Area

• Marketing point of contact for a boutique commercial solar energy company.• Coordinated with sales and business development teams to analyze current marketing strategies, develop new marketing practices and schedules. Created collateral, direct and email campaigns, press releases, social media, quarterly newsletter.• Managed website through CMS (WordPress), creating and editing content; managed Google Analytics and integrated SEO to the website. Manage CRM (Salesforce) and analyze data. • Assisted with the Capital Region Community Solar Garden: mailings to potential clients, customer sign up, reporting, billing assistance, customer service, and more.

Greater Philadelphia Area

• Assisted with marketing & business development for an environmental engineering company.• Prepared, assemble, and produce numerous proposals and responses to RFPs/RFQs• Led email campaigns and newsletters, update website through CMS (WordPress), reporting, and assist with technical editing.• Assisted in gathering, formatting and maintaining accurate, up-to-date marketing information including team resumes, project descriptions, statement of qualifications, and other information.

Denali National Park, Alaska

• Seasonal position in Alaska, assisting the Denali Park Village human resources department.• Assisted with approximately 200 international employees, living and working on-site during the season, with many unique needs.• Daily tasks include employee housing, employee events, onboarding employees, creating reports, communicating with the employees, employee advising, and training.

Greater Philadelphia Area

• Assisted with marketing & business development for a major multi-national law firm, coordinating between the marketing department and attorneys to meet their needs.• Promoted to lead assistant and then coordinator due to strong work effort and team player attitude.• Updated practice descriptions, attorney bios, news, publications, and event items on www.Cozen.com, through the CMS, creating and editing copy. Created a bi-weekly internal newsletter.• Assisted with the logistics needed to coordinate and host events (seminars and webinars) for clients and potential clients; invitations, seminar materials, agendas, and event follow up; coordinate with venue, vendors, webinar hosting company, speakers, and more.• Assisted in the preparation of marketing proposals, pitch books, responses to RFPs, as well as respond to other requests for client marketing materials. Assisted in the preparation and submission of nominations for legal market ranking and directories.see less

Philadelphia, Pa

• Assisted with marketing & business development for a major multi-national law firm, coordinating between the marketing department and attorneys to meet their needs. • Updated practice descriptions, attorney bios, news, publications, and event items on www.Cozen.com, through the CMS, creating and editing copy. Created a bi-weekly internal newsletter.• Assisted with the logistics needed to coordinate and host events (seminars and webinars) for clients and potential clients; invitations, seminar materials, agendas, and event follow up; coordinate with venue, vendors, webinar hosting company, speakers, and more.• Assisted in the preparation of marketing proposals, pitch books, responses to RFPs, as well as respond to other requests for client marketing materials. Assisted in the preparation and submission of nominations for legal market ranking and directories.

Hatfield, Pa

• Assisted with marketing and event planning for a leading 3D dental imaging company. • Assisted in planning events for customers and prospective customers – through trade shows, customer trainings, and a bi-yearly company event that generated $2 million.• Coordinated event venue logistics, speaker logistics, and collateral with the graphic design team through traditional, digital, and print marketing channels, execute event, and more.

- Held the demanding role of leading freshman commuters, connecting and communicating with them, and encouraging them to become socially active in the university. - Organized activities, such as breakfasts and lunches for the commuters, as well as the Off Campus Housing Spring Fair.

- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. - Assisted with mailing newsletters, birthday and anniversary discount cards, and emails for marketing purposes.

Bachelor Of Science (Bs), Marketing

Fashion Merchandising