Douglas Case Email & Phone Number

London, Ohio

In this role I vet client properties with current providers for existing agreements and complete a thorough review of existing agreements and accurate capture of key terms in company database. I also identify opportunities with assigned vendors for new and/or competitive proposals. I request proposals from vendors and negotiate the financial terms as well as contract language. I complete professional preparation of detailed summaries, including financial analysis, of vendor proposals for… Show more In this role I vet client properties with current providers for existing agreements and complete a thorough review of existing agreements and accurate capture of key terms in company database. I also identify opportunities with assigned vendors for new and/or competitive proposals. I request proposals from vendors and negotiate the financial terms as well as contract language. I complete professional preparation of detailed summaries, including financial analysis, of vendor proposals for presentations to clients. I resolve occasional ongoing service issues with vendors and prioritize and effectively manage timelines of multiple projects to bring them to closure efficiently Show less

1015 Olentangy River Rd

In this role I work with Account Executives to Identify, develop and manage large Multi-dwelling Units accounts. I administer, coordinate and monitor customer acquisition as well as auditing, maintaining and supporting existing customers that are within the frame work of the M.D.U. program.

1600 Dublin Rd

Regional Business Class Billing Specialist 2I operate and maintain the Business Class Full Disconnect Program by monitoring all Business Class Full Disconnect Service requests for accuracy. I develop new processes and procedures to streamline and improve efficiency in the completion of disconnects. I develop training documents and oversee training of the Disconnect Program. I work in conjunction with many other departments to resolve issues regarding Full Disconnect. I am the main point of… Show more Regional Business Class Billing Specialist 2I operate and maintain the Business Class Full Disconnect Program by monitoring all Business Class Full Disconnect Service requests for accuracy. I develop new processes and procedures to streamline and improve efficiency in the completion of disconnects. I develop training documents and oversee training of the Disconnect Program. I work in conjunction with many other departments to resolve issues regarding Full Disconnect. I am the main point of contact for Fiber Internet related issues with disconnection. I also work with Issue Track to resolve escalated complex billing issues such as monthly revenue disputes, early termination fee disputes and double billing issues. Show less

I coordinate with Human Resources regarding the hiring of new associates as well as develop and lead training programs. I support the sales staff by working closely with the supervisors as well as doing lead assessments and side-by-side call monitoring. I help to drive sales by reviewing daily reports to re-capture lost sales and by creating incentive programs which encourage the agents to achieve and exceed desired sales levels. I am fully trained to support Signature Home agents and have… Show more I coordinate with Human Resources regarding the hiring of new associates as well as develop and lead training programs. I support the sales staff by working closely with the supervisors as well as doing lead assessments and side-by-side call monitoring. I help to drive sales by reviewing daily reports to re-capture lost sales and by creating incentive programs which encourage the agents to achieve and exceed desired sales levels. I am fully trained to support Signature Home agents and have attended web-based training for the CSG order entry platform. Show less

I took incoming sales calls and performed data entry on ICOMS for all divisions. I used the S3 sales process to determine a customer’s specific needs and recommend appropriate products. I consistently achieved monthly sales goals and also performed customer service and troubleshooting tasks. By participating in multiple focus groups I helped to increase ICOMS usability and sales percentages. I am a Winners Circle Award recipient.

As a General Manager I was charged with over-seeing all aspects of store operation from personnel to sales. My personnel duties included hiring and training in addition to scheduling, payroll, weekly coaching and yearly performance reviews. From a sales standpoint I handled shipping and receiving of merchandise, store audits, product inventory and merchandising. The store as a whole, as well as myself individually, consistently performed at or above designated sales and profit goals. I… Show more As a General Manager I was charged with over-seeing all aspects of store operation from personnel to sales. My personnel duties included hiring and training in addition to scheduling, payroll, weekly coaching and yearly performance reviews. From a sales standpoint I handled shipping and receiving of merchandise, store audits, product inventory and merchandising. The store as a whole, as well as myself individually, consistently performed at or above designated sales and profit goals. I received multiple “Top Performer”, “Highest Sales Associate” and “Thinking Customers First” awards. I completed 12 months of intensive manager training courses. Show less