Andrew Chin Email & Phone Number

New York, Ny, Us

Santa Clara, California, Us

Santa Clara, California, Us

Santa Clara, California, Us

Business DevelopmentCustomer Experience (CX) Thought Leadership• Design Go-To-Market HCC CX playbooks for client vertical markets• Identify, qualify, and assess client project viability.• Design client project proposals and roadmaps.Client DeliveryProject and Client Management• Provide direct project/account oversight and management on a day-to-day basis.• Lead and manage cross-functional teams during project phases.• Develop and execute project plans for client implementation. • Demonstrate responsibility for the design, development and deployment of automation solutions centered on CRM Solutions.• Manage project scope and identify potential scope increases as justified. Analyzing Business Processes• Spearhead CX strategy process and optimization workshops for clients. • Direct business process review sessions to gather requirements and understand client pain points. • Re-design and optimize work flows.Implementing SaaS CRM, Oracle CRM On Demand, Oracle Sales Cloud• Architected new functionality to ensure proposed changes meet client requirements.• Hands-on development of all configurations.• Translate client requirements into tasks for configuration and development. • Design and configure custom objects, validations, workflows.• Administer user access and visibility. • Design and implement advanced analytics & reporting.

Santa Clara, California, Us

Project and Client Management• Provided direct project/account oversight and management on a day-to-day basis.• Developed project plans and established milestone schedule. • Responsible for the design, development and deployment of automation solutions centered on CRM Solutions• Managed project scope and identified potential scope increases for managed clients. • Hosted internal and customer-facing conference calls, demonstrations and presentations. Analyzing Business Processes• Conducted business process review sessions to gather requirements and understand client pain points. • Re-design Business Unit Process flow for efficiency.• Developed detailed Use Cases to illustrate step-by-step process with requirements.• Designed and configured custom objects, validations, workflows.• Administered user access and visibility. Implementing SaaS CRM, Oracle CRM On Demand, Oracle Sales Cloud• Demonstrated new functionality to ensure proposed changes meet client requirements. • Translated client requirements into tasks for configuration and development. • Designed and configured custom objects, validations, workflows.• Administered user access and visibility. • Advanced analytics & reporting.

Austin, Texas, Us

IT Consultant within a business and technology consulting firm, collaborating with team and clients to automate business processes. Responsibilities include: Project and Client Management• Provided direct project/account oversight and management on a day-to-day basis. • Developed project plans and established milestone schedule. • Responsible for the design, development and deployment of automation solutions centered on Oracle CRM On Demand. • Managed project scope and identified potential scope increases for managed clients. • Hosted internal and customer-facing conference calls, demonstrations and presentations.Analyzing Business Processes• Conducted business process review sessions to gather requirements and understand client pain points. • Created solutions to automate business processes and reduce handle time. • Developed detailed Use Cases to illustrate step-by-step process with requirements. • Designed and configured custom objects, validations, workflows.• Administered user access and visibility.

Independent IT Consultant, working with key stakeholders and supporting project managers to implement Salesforce. Responsibilities include: Analyzing Business Processes• Conducted business process review sessions to gather requirements and understand client pain points. • Created solutions to automate business processes and reduce handle time. • Developed detailed Use Cases to illustrate step-by-step process with requirements.Implementing CRM platform, Salesforce.com• Demonstrated new functionality to ensure proposed changes meet client requirements. • Translated client requirements into tasks for configuration and development. • Designed and configured custom objects, validations, workflows. • Administered user access and visibility.

Mclean, Va, Us

IT Consultant within a business and technology consulting firm, collaborating with team and clients to automate solutions for Salesforce.com clients. Responsibilities include: Analyzing Business Processes• Conducted business process review sessions to gather requirements and understand client pain points.• Developed detailed Use Cases to illustrate step-by-step process with requirements. Implementing CRM platform, Salesforce.com• Demonstrated new functionality to ensure proposed changes meet client requirements. • Translated client requirements into tasks for configuration and development. • Led training of all new Salesforce users. • Configuration of custom objects, validations, and workflows.• Administered user access and visibility.

New York, New York, Us

Sales Director responsible for generating sponsorship revenue for the Digital Life tradeshow. Responsibilities included:• Responsible for developing relationships with key targeted accounts. • Generated client revenues over $700,000• Lead a team of sales, marketing, and product support to ensure that time and budget benchmarks were met. • Identified and researched companies for sponsorship/exhibitor viability.• Created marketing proposals for client’s product launches for DigitalLife Tradeshow.• Developed relationships with key corporate clients and decision makers to ensure high-level sales.

New York, Us

• Lead a team of sales, marketing, and product support to ensure that time and budget benchmarks were met for multiple projects.• Identified and researched market opportunities to assess commercial viability.• Wrote and designed all marketing content , sales content and website content.• Managed all projects directly on site.

London, England, Gb

Divisional Sales Manager that was responsible for leading a sales team and executing sales campaigns. Responsibilities included:• Lead a sales team of 15 employees on a day-to-day basis. • Achieved quarterly team sales targets of $9,000,000. • Trained all new sales representatives. • Provided weekly status updates to marketing directors.• Achieved personal sales targets of $2,000,000. • Achieved a client retention rate of 93% over three years