Drew Holman Email & Phone Number

Chapel Hill, Nc, Us

Raleigh-Durham-Chapel Hill Area

Seattle, Washington, United States

Recruited to bring about Qualtrics’ first features powered by Generative Artificial Intelligence (GenAI): (1) Qualtrics Assist, a chatbot assistant powered by Retrieval-Augmented Generation (RAG) and context-driven semantic search, and (2) Comment Summaries, a tool for summarizing large bodies of free-text into theme-based bullet points and suggested actions.• Frontiered earliest AI features representing a significant upsell moment for enterprise licenses.• Led the acquisition and integration of a black box Machine Learning (ML) company, overseeing the secure incorporation of their codebase and models into our product line, and successful launch.• Developed an early warning and topic-identifying model that regularly extracts and ingests unstructured data from sources like Reddit and Meta• Developed a pricing strategy for token-based licenses, allowing earnings to scale with usage

Seattle, Washington, United States

Promoted to support over 100 developers, project managers, and UX designers as the principal TPM supporting $180 million in annual revenue, driving strategic alignment, optimizing project delivery, and enhancing collaboration across all teams. Successfully managed complex projects, ensuring timely and within budget delivery while maintaining high-quality standards and fostering innovation.• Led the migration of a SQL monolith to NoSQL microservice architecture, overseeing a two-year data transfer, resolving issues and ensuring no service outages, completing the largest data migration in company history.• Developed and deployed a tool to manage dependencies and centralize planning, adopted by over 1,500 employees and 100 teams, reducing average feature development time by approximately three months.• Built a Portfolio Management tool that provides CTO and CPO visibility into resource allocation, critical path blockers and risks, feature return on investment, and capitalization estimates at an organizational scale• Identified a pattern causing customer outages and unnecessary server provisioning, and remediated with a predictive customer-use model that improved product availability to >99.9%• Served as the primary point of contact in navigating, documenting, remediating, and communicating the highest-impact customer escalations

Provo, Utah, United States

Promoted to oversee a team of technical specialists toward improving product reliability and fostering productive relationships between product and customers. Successfully led cross-functional teams to achieve operational excellence, ensuring consistent performance aligned with organizational goals. Fostered collaboration across global teams, maintaining high standards of quality and performance.• Led a team of 17 technical specialists amid rising product escalations and call volume, achieving a 50+% increase in issue resolution efficiency by developing and deploying an innovative public leaderboard and predictive call scheduler• Implemented a feature request prioritization tool giving enterprise customers a stronger voice in product prioritization, successfully moving their collective top 10 requests into development

Provo, Utah, United States

Directed a team of Technical Account Managers supporting a book of business of $20M primarily focused on enterprise-level tech and supporting innovations in products centered around People Teams and COVID19.

Provo, Utah Area

Founding member of what became Qualtrics' fastest growing team: Technical Account Management, where we provided enterprise customers a paid service for technical thought partnership and project management. In three years we scaled from just a few Utah-based leads to over 80 global managers supporting accounts representing tens of millions in annual license revenue while maintaining positive margins.• Directly managed programs for Fortune 50 companies, including Apple, Google, BlackRock, Walmart, and Coca-Cola, scaling the team to over 80 members globally.• Served as product management and engineering liaison, providing regular consultation on product roadmap prioritization and facilitating testing of early pilots

Provo, Utah Area

Primary POC for Employee Experience products, directing a team of product specialists in supporting customers on the front lines.

Provo, Utah

• Directed a team of developers and artists to organize a crowdfunding campaign for personalized genomics (project linked) leading up to a company acquisition.• Raised $75K in pledges through Kickstarter in under 2 weeks, and negotiated bulk orders from CLIA recognized genetic laboratories to ensure the highest quality product and timely delivery.• First line of communication with customers, researchers, laboratories, and the press.

Brigham Young University — Provo

Core member of a multi-disciplinary team between chemists and chemical engineers to develop and enhance the efficiency of a carbohydrate fuel cell with energy output sufficient to silently power high torque vehicles. Research details are non-public and US government proprietary.Role demanded expert use of highly sensitive laboratory instruments and methods, including spectrophotometry, liquid chromatography–mass spectrometry, high-precision pH detection, and NMR.

Missionary Training Center — Provo

As an expert in Spanish language and skills for living and thriving in the developing world, I directed a team of teachers and modeled personal instruction on Spanish language and communication skills for individuals departing to such countries.