Dylan Smith Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Working with the Fusion 360 sales team to be the trusted advisor in the buying process.In this role, I participate and lead discovery calls in which we get to the route cause of the customers business problems to find them a suitable solution, demonstrate the proposed solution to ensure a good fit, sometimes with their data to ensure the solution is viable, consult the customer on other areas of the business they may be suboptimal, and deliver post sales training wherever necessary to… Show more Working with the Fusion 360 sales team to be the trusted advisor in the buying process.In this role, I participate and lead discovery calls in which we get to the route cause of the customers business problems to find them a suitable solution, demonstrate the proposed solution to ensure a good fit, sometimes with their data to ensure the solution is viable, consult the customer on other areas of the business they may be suboptimal, and deliver post sales training wherever necessary to ensure successful adoption of the solution. Show less

Birmingham, England, United Kingdom

Managing the CAB (Customer Advisory Board) for Fusion 360's manufacturing workspace. Interacting with all the members on a frequent basis, channeling feedback to the product teams, using JIRA to log defects and managing the users to make sure different demographics are well represented to get the best possible feedback. Feedback collected is not limited to this group. Using analytics to find customer problems via the Autodesk forums. Breaking down problems into bite sized actions to get… Show more Managing the CAB (Customer Advisory Board) for Fusion 360's manufacturing workspace. Interacting with all the members on a frequent basis, channeling feedback to the product teams, using JIRA to log defects and managing the users to make sure different demographics are well represented to get the best possible feedback. Feedback collected is not limited to this group. Using analytics to find customer problems via the Autodesk forums. Breaking down problems into bite sized actions to get customer pain points fixed. Ultimately the forum threads aren't visited as often which signifies the issue is no longer prominent.Creating and presenting digital assets in the form of online videos, internal & external presentations disseminating the latest Fusion 360 release which happens on a 10 week cadence, external webinars on popular topics to drive sales leads or customer retention, and classes on the machining extension for new customers to improve the churn rate. Show less

Birmingham, England, United Kingdom

Lead a small team of individuals in Autodesk's Birmingham Technology Centre. I spent 10 months ensuring our team was aligned and contributed to organisational goals. Areas covered were validation, education and demonstration. Activities included but were not limited to - Validation in the form of using our manufacturing know how to ensure our customers are getting the best possible product, education was covered by encouraging our manufacturing experts to help on the Autodesk forums to help and… Show more Lead a small team of individuals in Autodesk's Birmingham Technology Centre. I spent 10 months ensuring our team was aligned and contributed to organisational goals. Areas covered were validation, education and demonstration. Activities included but were not limited to - Validation in the form of using our manufacturing know how to ensure our customers are getting the best possible product, education was covered by encouraging our manufacturing experts to help on the Autodesk forums to help and educate customers, and demonstration by aiding in customer and product marketing stories to promote our flagship design and manufacturing product, Fusion 360. All of these activities which involved technology centre staff were coordinated through myself. Show less

United Kingdom

Aiding in the validation, demonstration and development of Fusion 360 through manufacturing expertise.Quoting jobs by giving an estimate on the duration the job would take, using my manufacturing knowledge.Programming and machining various 3D geometry using PowerMill and Fusion 360.Running and setting up the 3-5 axis milling machines with a variety of different controllers.

Birmingham, England, United Kingdom

-1 year spent at college learning fundamental skills such as milling, turning, benching, fabrication, etc.-3 years spent shadowing, learning and practising manufacturing. The first half spent on manual machines building an appreciation, the latter part of the apprenticeship using CNC machines, making many different components for all kinds of industries such as mold, tool and die, automotive, aerospace and more.

Bachelor Of Science - Bs, Engineering, First Class Degree With Honours

Btec Level 3, Manufacturing Engineering

Nvq Level 3, Manufacturing Engineering

Hnc Level 4, Manufacturing Engineering