Ebony Cooper Email & Phone Number

Texas, United States

Plano, TX

Awarded “Circle of Excellence” for increasing productivity for “Destination Economics" Pilot which resulted in doubling funds per full time employee by 33%; moving from 380 per quarter to 570 per quarter by utilizing Six Sigma Methodology. Improved team’s Net Promoter Score (NPS) resulting in increased NPS of 13 points higher than industry average at 58.2.

Plano, Texas

Awarded “Mark of Distinction” for reducing 524 hours per month in underwriting duplicatedocumentation of income calculation.Rendered credit decision by evaluating risk and the customers’ ability to repay. Managed the RESPA report to ensure all applications had the appropriate decision. Adhered toHMDA requirements for loan purposes.

Plano, Texas

Managed a pipeline with approximately 75 customers, including processing loans, obtaining conditions from underwriting, updating on account status and scheduling closing. Served as a Subject Matter Expert on processing home equity applications, facilitating newassociate training for nesting program.Developed training material for credit bureaus.

Addison, TX

Managed a pipeline that consisted of 100 customers. Provided customers with updates on application status and meeting deadlines. Worked with title companies and third-party vendors to obtain products suchas titles, appraisals, 4506-T, and payoffs to complete a customer’s application. Reviewed approval conditions for accuracy and structured loans according.

Irving, TX

Mortgage Loan Processor-Underwriter/CloserManaged processing and pre-underwriting loans with FNMA modifications and guidelines.Auto-High Risk DefaultManaged portfolio of 120 customers negotiated for debt collection.High Risk Card CollectionNegotiated payment options and solutions for portfolio of charged-off credit card customers.