Eric Brown Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Newton, Massachusetts

*Company Merged with RCCH and role has not changed*

Brentwood, Tn

• Providing 1st and 2nd level of Remote technical support by phone and email for end users at multiple RCCH Facilities (10 locations including the Corporate office)• Entering and assigning tasks in SysAid/ISupport ticketing systems. Escalation of service requests to appropriate field IS or Clinical Application Analysts via the ticketing system when first call resolution is not possible• Setting up new users for two Hospital locations and the Corporate office in:- Active Directory- Meditech MAGIC and C/S (Clinical Application)- SSI (Claims Billing Application)- Imagenow (Clinical Application – Imaging)• Creating/Editing vendor entries for two Hospital locations in Meditech MAGIC and C/S Vendor Dictionary (Clinical Application)• Creating/Editing provider entries in Meditech MAGIC and C/S Provider Dictionary (Clinical Application)• Creating network shared folders and Security groups for two Hospital locations and the Corporate Office. Also, setting access to those shared resources• Resetting passwords (Windows/Email/Imagenow, Meditech, SSI) • Modifying/Inactivating/reactivating users accounts (Active Directory, Meditech, Imagenow, SSI)• Administering to Meditech Ops system: Adding new devices and printers in; Clearing stuck Meditech sessions; Checking Meditech alarm status at beginning of shift.• Assisting with VPN access for employees and vendors• Troubleshoot Citrix Farm access issues• Troubleshoot Server Access on VM Farm • SSI support and troubleshooting (Gatekeeper role for Servers located on VM Farm)• Answering inquiries/education of a general IS nature• Administering Office 365 via Admin Console (Assigning mailbox licenses, Calendar Access, Public Folder Access, Distribution List builds, Ect.) • Archiving User, Vendor, Provider request forms• Administer Mimecast Application (Secure Mail Application)

South Boston, Ma/Quincy, Ma

Responsible for overseeing/managing the everyday work of the Client Service Representatives, Mail/Fax Room Staff and Receptionist Staff.