Dawn Smith Email & Phone Number

Houston, Texas, United States

Understand PrimeroEdge modules in the functional and technical areas of the software asit relates to customer environmentso Guide customers through the implementation process and maintain project details usingthe project management software, Wrikeo Provide configuration training and QA sessions to include how PrimeroEdge helpscustomers meet USDA guidelineso Work closely with School Foodservice Department Administrators and Support teams todevelop project plans, prepare data imports, and monitor all aspects of the softwareimplementation processo Track and report on key project deliverables, assess project needs and adjust project plansas neededo Partner with other PrimeroEdge team members to resolve customer issues throughcollaboration and teamworko Adhere to company and industry best practices, techniques, processes, and procedures inthe delivery of support by engaging in special projects to support the success of ourcustomerso Provide phone and email support with direct customer contact, logging detailedinformation for each contacto Provide written and verbal step by step instructions to be understood by customers andteam memberso Conduct on-site district training sessions

Tyler, Tx

• Develop and implement CN department policy and procedure• Recruitment and hiring of new employees• Develop training modules for kitchen operation managers and personnel• Monitors budget allocations, expenditures, fund balances and related financial activities to ensure that allocations are accurate, revenues are recorded, expenses are within budget limits and fiscal practices are followed• Supervise and monitor multiple kitchen locations• Conduct compliance audits, HACCP compliance audits, financial audits, sanitation inspections; execute corrective action plans if necessary• Train new employees in computer software and POS, food safety and sanitation, food production records, reimbursable meal identification, and customer service• Employee performance evaluations, corrective actions and discipline• Certify and train employees as food handlers through the ServSafe program as an instructor/proctor

Coldspring, Tx

• Develop and implement CN department policy and procedure• Recruitment and hiring of new employees • Develop training modules for kitchen operation managers and personnel• Monitors budget allocations, expenditures, fund balances and related financial activities to ensure that allocations are accurate, revenues are recorded, expenses are within budget limits and fiscal practices are followed• Supervise and monitor multiple kitchen locations • Conduct compliance audits, HACCP compliance audits, financial audits, sanitation inspections; execute corrective action plans if necessary• Train new employees in computer software and POS, food safety and sanitation, food production records, reimbursable meal identification, and customer service • Employee performance evaluations, corrective actions and discipline • Certify and train employees as food handlers through the ServSafe program as an instructor/proctor

Child Nutrition Services

Responsible for planning, directing, and coordinating the personnel management activities of the Child Nutrition Department to maximize the strategic use of personnel and maintain functions such as employee recruitment, Child Nutrition personnel policies, and regulatory compliance.Design, implement, and conduct new employee orientationMaintain management guidelines by preparing, updating, and recommending Child Nutrition personnel policies and proceduresDevelop and conduct training for cafeteria managers and area supervisors regarding department and district personnel proceduresEstablish program and procedures for hiring applicants and selecting and processing applicants that are to be hired as child nutrition specialistsProcess approval/denial of staff paid leave. Manage/approve staff leave.

Katy Isd

Supervise Nutrition and Food Service Field Specialist and Managers. Assess multiple kitchen operations to ensure the preparation of safe, nutritious, high quality meals to students, staff and patrons of Katy ISD. Monitor the implementation of the United States Department of Agriculture (USDA) and the Texas Department of Agriculture (TDA) policies and regulations at all supervised sites Direct food service Field Specialists and Managers to ensure all state and local Health Department requirements are followed. Develop training modules for managers and personnel. Provide health and sanitation training according TFER (Texas Food Establishment Rules) code. Train and certify employees as Certified Food Handlers under the ServSafe Program

Houston, Texas Area

Safety liaison between Compass Group and ExxonMobil. Supervised the department in accordance with the approved Quality Assurance standards and Loss Prevention methods, while providing the Client with a safety first facility. Responsible for the overall operational safety and food service in a corporate dining account. Accountable for the overall safety behaviors and safety training of staff. Ensured that the food and service offered to the client, customers, and employees of the operation was of safe and of superior quality. Directed and conducted safety, sanitation, and maintenance programs. Fostered strong inter-departmental relations and integrated the dining service department with the facility safety program.