Edward Davis Email & Phone Number

Saco, ME, US

Bedford, MA

• SecurID two-factor authenticationEnVision SIEM, 11 monthsRSA Web Threat Detection... Web Session Intelligence for Online Threat Detection, 1.5 yearsWork directly with key RSA/EMC customer accounts for resolution of.
• Triage and solve complex issues with RSA software, including complex customer setups, field trials, performance issues, and availability issues.
• Take knowledge gained from triaging customer issues and feed it back into product design and support, making the end-to-end delivery more robust.
• Implement effective processes for RSA’s second-tier support organization.
• Work with and guide technical and product groups from all over the company to solve customer problems with urgency.
• Manage customer expectations to comply with Service Level Agreements.

Portland, Maine

• Router and firewall configuration for key customers with Cisco, Extreme, and other products. QOS analysis, deployment, and configuration of IP phone systems. IBM certified technician for server and laptop. Perform.
• Troubleshooting and installation work with Saint Josephs College data and voice network. Major experience with Extreme switching, PBX and data troubleshooting, antivirus and anti-spyware methods and removal.
• Worked with TD Banknorth branch office upgrade project, installing Cat 6 and new server systems for teller lines in all Maine locations.
• Service calls with dozens of clients regarding IP Networking, Microsoft configurations, voice, VOIP, Wireless, hardware failures and upgrades, Avaya PBX, Wi-Fi, HP printers, and presentation systems.

• Performed consultation, network surveys, maintenance, network upgrades, and performance tuning for several small businesses in New England.

Burlington, MA

• Handled configuration, deployment, and 24/7 coverage of multi-AS Edge Routers, Firewalls, and DMZ networks, supporting over 2000 users in 10 offices. Managed corporate Internic domain registrations and DNS. Design and.
• Designed and implemented Open Market’s worldwide network infrastructure w/10 international locations utilizing Nat, secure firewalls, Cisco routers, switches, and vlans.
• Performed the network planning and installations required for the move of corporate HQ from Cambridge, Ma., to new building in Burlington, Ma., including new ISP connections, routers, and switching infrastructure.
• Developed security architecture for remote office tunneling service based on Raptor Eagle firewalls, Cisco VPN concentrators, and Shiva/Intel remote VPN.
• Planned and implemented integrations and network build out of Open Market acquisitions, creating secure dmz's and VPN tunnels, further integrating these acquired networks into the corporate network.
• Installation and monitoring of F5 Big IP load balancers for software engineering, testing, and traffic studies.

Quincy, MA

• Managed a variety of network and systems engineering projects, including:
• State Street Boston Corporation: Assisted router teams with worldwide RIP/EIGRP/OSPF conversion.
• BBN/GTE Internetworking: Network engineer for Cambridge operations during a campus-wide conversion from Cisco to Cabletron switching products.
• Houghton Mifflin, Nextel: Performed network surveys and capacity analysis. Deployment of RMON probes and setup of packet monitors for long-term statistic gathering.
• AT&T Solutions: Worldwide Frame Relay conversion for DOD. Assisted the frame relay team in New Jersey deploying configurations for Cisco routers worldwide.

Littleton, MA

• Identified, evaluated and resolved software and hardware related customer problems.
• Responsible for escalated customer problems and issues worldwide with Xyplex routers, switches, and communication servers.
• Provided effective problem management regarding LAN internetworking, SNMP FDDI, ISDN, Frame Relay, TCP/IP, UNIX and access servers through resolution and customer satisfaction.

Rochester, NH

• Solved technical issues and launched new products as a team member of the Beta Program.
• Debugged network problems, and worked with key customers. 10% travel.
• Responsible primarily for Ethernet, and also Token Ring, FDDI, Bridging and Routing. Hardware Test Engineer/Alpha Lab (Jan 93 - Jan 94)
• Evaluated and tested all new and current products under severe network load conditions utilizing numerous UNIX servers, DOS-based packet generators, and Netcom Systems packet blasters.
• Utilized multi-vendor Network Analysis platforms, including Network General, W&G, Azure Technologies, and FTP Software.
• Replicated reported customer problems, performed acceptance testing of newly developed hardware, and tested integration with network management products.

BAFB, PAFB

Bergstrom AFB, TX.12th Tactical Intelligence Squadron. Computer Operator for a fully deployable Sperry Univac UYK/7 mainframe system. Plattsburgh AFB, NY.308th BW, Strategic Air Command. B3700 and Unisys mainframe systems analyst/operator, handling all aspects of operation for processing Finance, CBPO, Air Guard, and other offices. Held Top Secret/SIOP.