Edward Phillips Email & Phone Number

Clearwater, Florida, United States

Tampa, Florida, United States

•Achieved the highest number of units sold and total sales volume among 30 sales representatives year to date, resulting in a 30 percent increase in individual sales numbers over last year’s figures.•As the Primary contact for prospective customers, I am responsible for attracting, enrolling, and successfully onboarding new members•Exceed revenue goals by surpassing half a million dollars in sales while establishing a new standard for revenue within the organization•Provide an elevated level of customer service resulting in maintaining the sales team's lowest cancellation rate.

•Serving as the point of contact for our largest clients, led client meetings, collaborated across teams, handled escalations, and ensured all KPI’s were met or exceeded•Responsible for analyzing and reporting on key metrics and used this data to present and implement targeted solutions•Created streamlined business processes to improve operational efficiency, resulting in overwhelmingly positive client feedback and a 10% volume increase from our top three clients•Consistently recognized by peers on the company’s recognition website for leadership, internal cooperation, and effective handling of client relationships

Palm Harbor, Fl

•As an account manager working in an agile environment, I delivered demonstrations to prospective clients, onboarded new clients, and filled additional roles as needed•Helped position the company’s web-based portal and trained all clients how to best utilize it. •Helped position the company as the third largest entity within the company’s space by obtaining significant gains in client revenue and volume•Standardized and automated the scorecard delivery process, reducing time to deliver from 15 days to five

Livingston Manor & Youngsville Ny

•Assumed full accountability in strategically leading the entire branch operations in multiple site locations, including increasing deposits and assets, delivering a friendly customer-oriented environment, and proactively participating in numerous programs and events for community outreach initiatives•Functioned as a highly effective presenter/speaker for bank-hosted events and local chamber of commerce events

Middletown, Ny

•Earned recognition for successfully achieving 100% customer service satisfaction rating for two consecutive quarters; considered as the highest in New York•Provided coaching and mentorship to staff members in obtaining the higher level positions within the bank; and strategically operated as training branch for new employees

Goshen

•Attainment and surpassing of quarterly and annual goals through effective staff and branch supervision•Maximum operational score achievement for the bank•Significant maintenance of outstanding customer service levels•Played a vital role in proficiently leading and coaching all team members in all retail banking areas•Expertly rendered assistance in planning, creating, and executing various business networking events

Bs, History And Psychology

Trailhead Explorer

https://www.salesforce.com/trailblazer/ephillips5581