Eric Breese Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

New York, New York, United States

- Lead a technical project team responsible for overseeing end-to-end project lifecycles, including construction, hardware implementation, software implementation, and remediations, resulting in the successful delivery of complex technology projects on time, within budget, and to the highest quality standards.- Design and build out systems and processes to.

New York, New York, United States

- Lead engagement with McDonald’s corporate, bringing together implementation, solutions, and product teams to develop products to specific requirements, while identifying and resolving risks.- Collaborate across the global organization to simultaneously grow operations to an enterprise scale and deliver substantial product improvements in short periods of.

New York, New York, United States

- Led a ten-member Service Desk team at an IT managed service provider, providing guidance to support specialists, serving as a point of escalation for client and personnel needs, and overseeing day-to-day operations.- Facilitated collaboration across three teams to design and deploy refinements to procedure, establishing metrics by which to measure.

New York, New York

- Executed technical projects, from construction to software deployments, working with peers, clients, and vendors to build, execute, and adjust project plans – considering technical details, resource constraints, and client needs.- Evolved client relationships and operations, working internally and with client teams to build and implement new processes.

Washington D.C. Metro Area

- Established QA processes, policies, and documentation to ensure long-term viability, provide structure to, and increase the pace of product development.- Collaborated with restaurant operations, technology operations, marketing, and supply chain teams in order to create a digital ordering platform that serves both internal and external customers..

Washington D.C. Metro Area

- Designed and managed processes and standards for corporate technology procurement and asset tracking.- Redesigned the corporate and restaurant technology support ticketing system to allow for easier troubleshooting and a more streamlined support process for both internal and external customers.- Supported restaurant teams and their customers via initial.

Washington D.C. Metro Area

- Built new systems and leveraged existing ones to control inventory, manage orders, and respond to an ever-increasing number of wholesale partners and cafes.- Worked on a small team, expeditiously learning new skills such as plumbing and electrical work, in order to determine and meet the needs of a rapidly growing small business.

Washington D.C. Metro Area

- Managed team of high-skill technicians to provide high quality, efficient guest experiences while also monitoring service inventory and repair queues.- Identified strengths and weaknesses in Apple processes and team performance and implemented new staffing assignments and appointment processes to improve customer experiences.-Utilized customer service.

- Played critical role in hiring process, by conducting group interviews, running hiring events, and contributing to final decisions.- Led team tasked with developing programs that provide employees storewide with the necessary training in all new products and initiatives.

Washington D.C. Metro Area

- Tasked with maintaining sales floor software; and cultivating a new in-store culture which valued merchandising as a core part of the customer experience.- Researched, designed and implemented solution to remotely manage store computer network.

- Leveraged the newest forms of digital media to improve the presence of The Hatchet on the web.- Implemented time-saving processes and tools for sharing to social media platforms.- Launched The Hatchet's first email newsletter to dramatically increase engagement across campus.

Washington D.C. Metro Area

- Evaluated property conditions to determine maintenance needs and estimate improvement costs.- Communicated with residents to improve living experiences and represent the university.

- Assisted customers and answered questions that helped best build meals tailored for their needs.