Senior Software Support Engineer
Current
May 2023 - Present
AeroLeads people directory · profile
Edgar Mondragon Tienda Email & Phone Number
Senior Software Support Engineer
at
SMG - Service Management Group
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Software Support Engineer
Location
San Miguel De Allende, Guanajuato, Mexico
Company size
Who is Edgar Mondragon Tienda? Overview
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Quick answer
Edgar Mondragon Tienda is listed as Senior Software Support Engineer at SMG - Service Management Group, a company with 499 employees, based in San Miguel De Allende, Guanajuato, Mexico. AeroLeads shows a matched LinkedIn profile for Edgar Mondragon Tienda.
Edgar Mondragon Tienda previously worked as IT Consultant at Independiente and Operations Analyst at Crossover For Work. Edgar Mondragon Tienda holds Administración De Tecnologías De La Información from Utel Universidad.
Company email context
Email format at SMG - Service Management Group
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SMG - Service Management Group
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Profile bio
About Edgar Mondragon Tienda
IT professional with more than 8 years of experience in IT administration, currently (and since 2018) specialized in B2B global customer support to software solutions with high quality standards for customer success.
Listed skills include Team Leadership, Erp, It Management, Mac Os, and 12 others.
Current workplace
Edgar Mondragon Tienda's current company
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Smg - Service Management Group
12 roles
Edgar Mondragon Tienda work experience
A career timeline built from the work history available for this profile.
It Consultant
Current
Independiente
- Analysis of customer requirements, solution design, testing and implementation technology solutions
- Customer's infrastructure administration.
- Customer support.
Nov 2017 - Present
Operations Analyst
- Ensure that school students can learn 2x faster by helping them with the learningapplications usage best practices, including analyzing patterns and detectingissues like distractions or attempts to game the apps.
- Provide real-time monitoring and coaching on the application usage andmanaging access/restriction policies in monitoring software according to thegrade needs and school guides requests.
- Apply attention to details and data gathering/analysis to work on… Show more
- Apply attention to details and data gathering/analysis to work on differentprojects of the Operations Team.Additional information in the following link: https://www.crossover.com/jobs/4839/trilogy/operations-analyst.
Oct 2022 - May 2023
Quality Enforcement Engineer
I evaluate the quality of the support agents during training, by applying my support agent experience, process knowledge, quality bars, and the corresponding rubric to the training units that come in form of tasks or ticket simulations.
Oct 2020 - Oct 2022
L1 Customer Support Engineer
Some highlights from the job description in the company page:* Solving complex customer problems that our AI bot was unable to help them with.* Asking insightful questions that get to the root cause of the customer’s problem.* Take ownership of support incidents and use all available resources and knowledge to resolve them.* Generating solutions using my.
Nov 2019 - Oct 2020
L1 Customer Support Engineer
- Solving complex Jive customer's problems using product knowledge, resources like knowledge base and internal documentation, issue reproduction, log analysis and other advanced troubleshooting practices.- Generation of new knowledge by creating knowledge base articles based on my support cases.- Customer assistance and routing to external teams for.
Sep 2018 - Oct 2019
Latam Server Admin
Windows Server and software process administration in a high availability environment.
Nov 2016 - Nov 2017
Consultor De Infraestructura Y Tecnología
Grupo Domrey
Planeación, implementación y administración de la infraestructura requerida para la sustentación de los servicios ofrecidos por la CompañíaAnálisis de necesidades del cliente, diseño de soluciones, testing e implementación en ambientes de producciónAdministración y mantenimiento de los centros de cómputo de los clientes y los propios del Grupo. Atención a.
Aug 2015 - Oct 2016
Analista De Sistemas
Administración de redes, seguridad y servidores (aplicaciones, correo e impresión)Administración de Active DirectoryImplementación y gestión de soluciones de acceso remoto (VPN, RDP, HOB)Gestión de telecomunicacionesAtención y soporte a usuarios y coordinación de proveedores
Apr 2012 - Aug 2015
Responsable De Mantenimiento Y Atención A Clientes
Codyce Arquitectos
Mantenimiento de equipos de cómputo y administración de redesAtención y asesoría a clientes y manejo de proveedores
Jul 2010 - Apr 2012
Gestor De Cobranza Telefonica
Recuperación de cartera vencida Atención a clientes y seguimiento a cuentas
Jun 2009 - Feb 2010
Último Puesto: Subgerente De Alimentos / Asistente Interno De Sistemas
Administración de redes, mantenimiento de equipos y soporte a usuariosGestión de puntos de venta, administración de inventarios, atención a clientesSupervisión de personal, generación de estrategias de alcance y superación de metas
May 2005 - Jan 2009
Team & coworkers
Colleagues at SMG - Service Management Group
Other employees you can reach at smg.com. View company contacts for 499 employees →
YM
Yemi Morrison
Colleague at Smg - Service Management GroupLinköping, Östergötland County, Sweden, Sweden
View →
MB
Maria Binder
Colleague at Smg - Service Management GroupKansas City, Missouri, United States, United States
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BS
Blake Sellers
Colleague at Smg - Service Management GroupSmithville, Missouri, United States, United States
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AB
Atul Bhatt
Colleague at Smg - Service Management GroupBerwick, Maine, United States, United States
View →
BT
Bryan Thomas, Ccxp
Colleague at Smg - Service Management GroupKansas City Metropolitan Area, United States
View →
JB
Jennifer Brady
Colleague at Smg - Service Management GroupKansas City, Missouri, United States, United States
View →
BM
Bobbe Morhiser
Colleague at Smg - Service Management GroupNashville Metropolitan Area, United States
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AR
Andrea Ribeiro
Colleague at Smg - Service Management GroupRio De Janeiro, Brazil, Brazil
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MM
Matthew Mcbee
Colleague at Smg - Service Management GroupJohnson City, Tennessee, United States, United States
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DS
David Sherovsky
Colleague at Smg - Service Management GroupSha Tin, Hong Kong SAR, Hong Kong
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Yemi Morrison
Colleague at Smg - Service Management GroupLinköping, Östergötland County, Sweden, Sweden
View →
MB
Maria Binder
Colleague at Smg - Service Management GroupKansas City, Missouri, United States, United States
View →
BS
Blake Sellers
Colleague at Smg - Service Management GroupSmithville, Missouri, United States, United States
View →
AB
Atul Bhatt
Colleague at Smg - Service Management GroupBerwick, Maine, United States, United States
View →
BT
Bryan Thomas, Ccxp
Colleague at Smg - Service Management GroupKansas City Metropolitan Area, United States
View →
JB
Jennifer Brady
Colleague at Smg - Service Management GroupKansas City, Missouri, United States, United States
View →
BM
Bobbe Morhiser
Colleague at Smg - Service Management GroupNashville Metropolitan Area, United States
View →
AR
Andrea Ribeiro
Colleague at Smg - Service Management GroupRio De Janeiro, Brazil, Brazil
View →
MM
Matthew Mcbee
Colleague at Smg - Service Management GroupJohnson City, Tennessee, United States, United States
View →
DS
David Sherovsky
Colleague at Smg - Service Management GroupSha Tin, Hong Kong SAR, Hong Kong
View →
2 education records
Edgar Mondragon Tienda education
Administración De Tecnologías De La Información
Ingeniería
FAQ
Frequently asked questions about Edgar Mondragon Tienda
Quick answers generated from the profile data available on this page.
What company does Edgar Mondragon Tienda work for?
Edgar Mondragon Tienda works for SMG - Service Management Group.
What is Edgar Mondragon Tienda's role at SMG - Service Management Group?
Edgar Mondragon Tienda is listed as Senior Software Support Engineer at SMG - Service Management Group.
Where is Edgar Mondragon Tienda based?
Edgar Mondragon Tienda is based in San Miguel De Allende, Guanajuato, Mexico while working with SMG - Service Management Group.
What companies has Edgar Mondragon Tienda worked for?
Edgar Mondragon Tienda has worked for Smg - Service Management Group, Independiente, Crossover For Work, Trilogy, and Jive Software.
Who are Edgar Mondragon Tienda's colleagues at SMG - Service Management Group?
Edgar Mondragon Tienda's colleagues at SMG - Service Management Group include Yemi Morrison, Maria Binder, Blake Sellers, Atul Bhatt, and Bryan Thomas, Ccxp.
How can I contact Edgar Mondragon Tienda?
You can use AeroLeads to view verified contact signals for Edgar Mondragon Tienda at SMG - Service Management Group, including work email, phone, and LinkedIn data when available.
What schools did Edgar Mondragon Tienda attend?
Edgar Mondragon Tienda holds Administración De Tecnologías De La Información from Utel Universidad.
What skills is Edgar Mondragon Tienda known for?
Edgar Mondragon Tienda is listed with skills including Team Leadership, Erp, It Management, Mac Os, Negotiation, Html, System Administration, and Linux.
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