Eric Reitter Email & Phone Number

Implement Angelpaw RFID order tracking software for our care centers.Maintain a current portfolio of client implementations, monitoring requests in queue to ensure aged items are escalated on a timely basis.Develop, maintain, and execute detailed project plans for each new care center implementation.Conduct weekly calls to discuss project status with stakeholders and clients.Coordinate discussions for expectations and information needs between IT, vendors, and clients.Serves… Show more Implement Angelpaw RFID order tracking software for our care centers.Maintain a current portfolio of client implementations, monitoring requests in queue to ensure aged items are escalated on a timely basis.Develop, maintain, and execute detailed project plans for each new care center implementation.Conduct weekly calls to discuss project status with stakeholders and clients.Coordinate discussions for expectations and information needs between IT, vendors, and clients.Serves as a point of escalation on behalf of the client to ensure timely issue resolution.Provide training and technical assistance to care centers and vet practices.Analyze less complex set-up information and demonstrate knowledge in all aspects of the transition process. Show less

Pittsburgh

Implementation Manager 08/2017 - 07/20OMNICELL, Cranberry Township, PASupported ~$1M in revenue growth annually by managing over 15 projectsMotivated multiple project teams for collaboration and productivityDecreased client downtime by 25% with engagement of client's upper management and resolving significant performance issues around product and solution expectationsProvided sales support by working closely with sales team to ensure customer purchasing… Show more Implementation Manager 08/2017 - 07/20OMNICELL, Cranberry Township, PASupported ~$1M in revenue growth annually by managing over 15 projectsMotivated multiple project teams for collaboration and productivityDecreased client downtime by 25% with engagement of client's upper management and resolving significant performance issues around product and solution expectationsProvided sales support by working closely with sales team to ensure customer purchasing needs were accurateManaged consistent communication among client and internal staff to ensure expectations are set and exceeded, with all required actions taken Used JIRA and OneNote for project documentation and correspondence and initial and follow up meetings Show less

Cranberry Township Pa

Installed software programs and hardware systems to meet varied customer requirementsApplied root cause analysis to identify, and resolve system and application malfunctions Delivered best practice policies and documentation for training users to reduce errorsEngaged nursing and pharmacy staff with technical expertise Managed effective interactions among cross-functional project managers and teams

Cranberry Township Pa

Ensured all aspects for efficient hardware and software installation and technical troubleshooting in upgrading Connect-Rx and other applications needed at client facilitiesAssisted training department with customer training strategy to ensure project successKept Inventory of in-lab equipmentAssisted in planning and designing in-house training labActed as a mentor to new employees and outside team membersRecognized for exceptional customer service by working closely with… Show more Ensured all aspects for efficient hardware and software installation and technical troubleshooting in upgrading Connect-Rx and other applications needed at client facilitiesAssisted training department with customer training strategy to ensure project successKept Inventory of in-lab equipmentAssisted in planning and designing in-house training labActed as a mentor to new employees and outside team membersRecognized for exceptional customer service by working closely with pharmacy staff to identify requirements and deliver responsive solutions Show less

Cranberry Township Pa

Primary technical contact for key project planning and solutions to possible setbacksPerformed equipment analysis through data collection of current equipment against new specsUpgraded and installed all needed hardware on site: PCs, hard drives, printers, scanners Resolve issues as they arose, escalating if neededAnalyzed training and documentation needs to ensure customer success and retentionManaged user support for efficient software and hardware operation and… Show more Primary technical contact for key project planning and solutions to possible setbacksPerformed equipment analysis through data collection of current equipment against new specsUpgraded and installed all needed hardware on site: PCs, hard drives, printers, scanners Resolve issues as they arose, escalating if neededAnalyzed training and documentation needs to ensure customer success and retentionManaged user support for efficient software and hardware operation and performance Show less

Cranberry Township Pa

Successfully upgraded 90+ hospitals to the latest software versionIn charge of developing and writing upgrade documentation and proceduresCollaborate with sales, support teams to ensure positive customer upgrade experience Support senior team members in resolving critical issues and technical challengesResponsible for all hard drive and server image maintenance and continuity

Cranberry Township Pa

Served as primary contact via email or phone and provided first call resolution when possible.Created and directed cases to correct groups for problem resolution.Performed on-site support.

Education record

Bs/Ba, Management Information Systems