Eric Smith Email & Phone Number

Performed troubleshooting on company products to create both profitable solutions and satisfied customers.Used databases and information resources on equipment to understand operation and how best to assist customers with issues.Acted as liaison for the company by assisting patients with needed Rx's for equipment and service as well as understanding and explaining complex insurance guidelines.Performed well in sales incentive programs to reduce company costs and reward success.Experience with ICD-9, ICD-10 and medical billing.

Assisted customers with their accounts, orders, transactions and inquiries over phone and email Ensured warehouse was clean and orderly as well as picking and shipping supply orders for patients.Worked closely with internal colleagues resolving issues with customer ordersManaged various Information Technology tasks including assisting with computer upgrades and making recommendations for modifications on company computersHandled on call technician duties which include off site visits to customer’s homes assisting in the setup and education of equipment

Acted as a liaison for the company by managing technical customer supportResponsible for database coding projects that required excellent time management skills and cooperative team assignments to accomplish business goals Worked closely with internal colleagues resolving issues regarding data input, output requirements and program intent

High School Diploma, General

Associate'S Degree, General Studies