Eric Ward Email & Phone Number

Mendota Heights, Mn

Upgrade and maintain several enterprise applications. Work and participate in server build, backup, restore, monitoring, maintenance processes. Project team for several enterprise application upgradesCurrently working with Zenoss monitoring to give better visibility into enterpriseComplete life cycle management, from server build, application install / validation, upgrades and decommissionProject team member for Active Directory upgrade and disaster recovery backup solution

Build and maintain physical and virtual servers in our large enterprise environment. Including VMWare, SAN, patch management, Windows clustering and active directory. Participate in change management process and follow ITIL standards for implementing change.On Site Implementation team member for data center move in Tokyo and other smaller offices in US.Special project to meet with and gather legal data at Customer Site. Cross-functional teams allowed for successful and profitable project.Upgrade to Active Directory 2012. Cleanup old and unnecessary AD objects. Newer systems allow growth when supporting several domains. Leading project to virtualize physical SQL and application servers. This has allowed our data center to reduce electrical needs and upgrade operating systems.Implemented many new platforms for our legal technology software and supported it. Including server upgrades, service software refreshes and imaging of hundreds of workstations.Updated and organized patching process to include hundreds of servers with system validations. Process is now more thorough and accountable.Work with System Administrators in different geographical regions to complete projects. Building relationships enhances our support offering.

Resolved all Citrix related issues for users. Arranged for server hardware replacements and helped users transition to new department shares.

Deployed hardware and software solutions at the enterprise level. Designed and implemented terminal server solutions for application deployment. Maintained Active Directory to conform to corporate security directives and user needs.Implemented F5 Global Traffic Manager to replace Windows DNS for external name resolution. Successfully worked with worldwide company colleagues to make all updates without an outages. Organized and listed hundreds of domainsDesigned, implemented and deployed terminal server solution using Citrix to roll out several different accounting applications. Leveraged Citrix to allow users remote access to applications.Worked with software vendors to rollout and apply updates to several large accounting packages and support users during deployment. Trained the new application administrators and transitioned responsibilities.Initiated the virtualization of application servers for the production environment. Successful adoption allowed most application serves to eventually be virtualized, saving money and energy by making the applications hardware independant. Resolved and repaired failed hardware and software within all mandated SLA’s. Documented and worked with colleagues to maintain a wide array of systems and architectures.

Assisted and resolved a variety of issues for internal users on the desktops / laptops. Communicated and demonstrated new technology to non technical users in efficient manner. Collaborated with department colleagues and presented user point of view at initial project rollout.Worked closely with users from acquired companies to make transition to our systems smooth and minimum downtime.Researched different data phone technologies to select a platform to deliver mail to smart phones.Deployed new phones to users and resolved any issues to deliver this new technology successfully.Successfully migrated or rolled out operating systems moving from NT to 2000 and then to XP.

Primary support for a sixty laptop LAN

Responsible for maintaining LAN / WAN system stability for large discount retail store chain

Certificate, Systems Analysis

Bachelor Of Arts (Ba), History