Eric Engelken Email & Phone Number

Minneapolis, Mn

Work with members of the Product Innovations Team, business leaders and customers to discover, define and communicate CPI business processes and workflow. Develop high-level business requirements for new and existing CPI approaches. Lead elaboration of business ideas in support of business and CPI prioritization processes to assure effective translation to architectural, system analyst, and other technical staff. Work closely with systems analysts, engineering team, and QA teams to represent the voice of the business in the definition of details requirements for new CPI approaches.

Minneapolis, Mn

Responsible for creating, updating, and maintaining the labor models that lead to the allocation of Cashier, Service Desk, and Food Services payroll. Analyze and break down in-store processes and use applications to assign an industry standard time value to each. Determine the best strategy for using existing system data to drive the frequency of each process in order to create a store-specific, optimized schedule for each job. Identify execution gaps, process efficiency opportunities, and provide data for business cases.

Minneapolis, Mn

Updated and improved Inventory Management in Target pharmacies through deployment of a new software package. Worked closely with cross functional team to define system capabilities and integration points with existing systems. Defined requirements, designed comprehensive test cases, and executed user acceptance tests. Created and analyzed defects and managed their resolution or acceptance prior to deployment. Provided production support for full-chain roll-out by monitoring and researching incidents and system performance. Worked closely with cross functional team and vendors to identify and resolve performance or functional issues.

Minneapolis, Mn

Identified in-store data and reporting needs for new pharmacy dispensing application and created detailed reporting requirements. Partnered with business intelligence and vendor consultants to prioritize 212 data tables to the top 71 requried to meet business needs in new enterprise data warehouse. Initiated and gathered feedback & data required for project funding request.

Managed the defect lifecycle and release prioritization for Target’s internally developed pharmacy dispensing application. Collaborated with field leaders and headquarters partners to identify new defects and quantify the impact to headquarters, team members, and guests. Worked closely with developers to determine root causes, and identify optimal solutions.

Responsible for the internal operations of up to 23 stores in 8 states. The operations include training and coaching on warehouse and delivery functions as well as customer service and all cash related functions. Assist Regional Directors with store directives, policy & procedure, hiring & developing an exceptional team of managers, leads and customer service driven partners. Responsible and accountable for region shrink, over-shorts, bad debt and other controllable cost within the financials. Improved Total Controllable Cost performance from -3.1% variance to budget in 2009 to 8.3% better than budget in 2010.

Responsible for hiring and leading a high performance team to excel at store inventory, shrink, cash management, asset protection and store safety. Responsible for hourly budgeting and scheduling, and reducing operational expense to promote higher profits.