1. Supported the Corporate Benefits team during the Retiree Health Open Enrollment period, managing retiree health benefits inquiries and assisting with open enrollment tasks.2. Monitored corporate and retiree benefits email inboxes, swiftly addressing retirement notifications and resolving benefits-related questions.3. Updated retiree health insurance coverage statuses in CareFirst’s database, ensuring data accuracy while maintaining confidentiality of sensitive member information.4. Collaborated with vendors and internal teams to advise associates on eligibility, coverage, and other retiree health benefit matters, enhancing communication and service delivery.5. Contributed to new hire webinars by responding to benefits-related questions in real-time, helping to facilitate a smooth onboarding process for new employees.

Secretary - Tau Theta Chapter

● Provided exceptional customer service to parishioners and visitors in person and by phone.● Managed financial spreadsheets of the employees.● Facilitated communication between parishioners and the various departments of the Church.● Spearheaded the effort of reorganizing and refiling the Church’s archives dating back to 2011.● Streamlined the workflow of the rectory office by completing postponed and delayed projects.

Familiarized myself with the full extent of the inventory, so I could direct customers to the location ofdesired goods. Successfully and quickly navigated through times of increased crowds, while maintaining excellent customer service and short wait times. Processed transactions with accuracy and efficiency using a Point of Sale (POS) system. Provided excellent customer service, answering customer questions, and resolving complaints to ensure customer satisfaction. Managed cash drawer and maintained accurate records of cash transactions, including reconciling cash at the end of each shift.