* Work as a member of a cross functional project team contributing to the technology-based solutions and consult on concept feasibility.* Own the technical components of a customer integration project including but not limited configuration, debugging, documentation, testing, and go live support.* Integrate Akamai's Solutions including Dynamic Site Accelerator, Web Application Accelerator, Web Application Firewall, Global Traffic Manager, EdgeComputing for Java, Electronic Software Downloads, Download Manager and more.* Partner with Business Support, Sales, Engineering, Product Development and Technical Support to resolve issues that arise during customer trials, integrations, or post implementation support.* Accurately scope implementation timelines for integrations.* Identify technical risks and provide mitigation strategies.* Review configurations with other Professional Service team members to ensure quality and accuracy to requirements.

• Sales and Engineering Support for Webroot's MSP, SMB, and Enterprise software and services.• Contributed technical expertise in support of geographically dispersed sales team.• Provided pre-sales and post-sales support of external customers across product lines, including product demonstrations and installation assistance.• Technically-trained internal and external customers on products.• Furnished advanced troubleshooting and support ticket liaising for customer issues.• Prepared customer facing documentation and user guides.

• Recommended and implemented the overall enterprise architecture and IT business processes.• Managed all technical aspects of four company mergers, including but not limited to LAN/WAN infrastructure, telecommunications, data centers, and policies and procedures.• Maintained and executed an annual enterprise IT budget.• Managed SOX 404 and PCI audits, compliance, and remediation efforts.• Responsible for talent recruiting, development, and management of 8-person team.

• Managed 10-site regional network of 25 Web/Application Servers, supporting 2M users.• Recommended and implemented the overall regional architecture and IT business processes.• Oversaw a $100K server room upgrade.• Managed day-to-day activities for a 5-person team.

• Provided Tier-III design and support for corporate LAN/WAN.• Responsible for the complete design, implementation, and maintenance of a multi-state, production network of over 30 routers (Cisco/IBM), 155Mbps $1.6 million ATM backbone, multiple isolated and integrated ATM Forum VLANs based on switched Token-Ring and/or 10/100 Mbps switched Ethernet.• Managed 30 corporate and production servers of various operating systems.• Selected as Project Manager based on organizational skills and knowledge of premise wiring infrastructure upgrade across the corporate office and seven regional offices.