Gary Carr Email & Phone Number

Coral Springs, Florida, United States

Coral Springs, Florida

Manage a team of Implementation and Service Manager Leaders responsible for managing an organization serving as the point of contact for clients and Business Consultants for operational service support. In this role, they are accountable for ownership of issue resolution and escalation handling within their assigned portfolios. The Implementation and Service Manager Leaders ensure Bank of America Merchant Services communicate any operational messages and identifies, analyzes and recommends improvements to the client’s processing environment. Additionally, the Implementation and Service Manager Leader is responsible for implementation and project ownership. This position is responsible for ensuring appropriate follow-up communications with internal and external stakeholders and collaborating with others to meet the processing requirements of each client. Identify, analyze and recommend processing improvement opportunities for clients representing $450MM in annual revenue to Bank of America Merchant Services. Communicate ongoing situation status to appropriate internal and external stakeholdersKnow and apply the stated contractual terms and commitments to ensure service level agreements for each client is met.Collaborate with client and internal stakeholders to set priorities that enable the client to achieve their goals and objectives.

Coral Springs, Florida

Manage a team of Implementation and Service Managers responsible for serving as the point of contact for clients and Business Consultants for operational service support. In this role, they are accountable for ownership of issue resolution and escalation handling within their assigned portfolios. The Implementation and Service Manager communicates any operational messages and identifies, analyzes and recommends improvements to the client’s processing environment. This role applies knowledge of stated contractual terms and commitments to ensure compliance and service level agreements are met. Additionally, the Implementation and Service Manager is responsible for implementation and project ownership. This position is responsible for, ensuring appropriate follow-up communications with internal and external stakeholders, and collaborating with others to meet the processing requirements of each client. Identify, analyze and recommend processing improvement opportunities for clients representing $104MM in annual revenue to BAMS Communicate ongoing situation status to appropriate internal and external stakeholders Know and apply the stated contractual terms and commitments to ensure service level agreements for each client is met.Collaborate with client and internal stakeholders to set priorities that enable the client to achieve their goals and objectives.Develop and maintain relationships with key client contacts for each account within the assigned portfolio.Utilize tools available to support performance monitoring and tracking to manage the client relationship effectively.

Coral Springs, Florida

A leadership position within the service organization and has responsibility for the Account Management function, including but not limited to the overall strategy, service delivery, improvement efforts, escalations, associate development, and business reporting needs. The VP, Client Services Manager, ensures that the Account Management organization is providing exceptional service to both internal and external clients. Responsible for portfolio12 Month Rolling Revenue: $385,365,512; 12 Month Rolling Volume: $540,808,078,874Ensure the Account Management function is appropriately aligned to support the line of business goals and objectives.Maintain an understanding of the client and range of business challenges and properly align account management resources to address service gaps.Plan, develop, and direct policies and practices of the organization to ensure that business objectives, goals, and revenue growth/expense targets are met. Hire, train, coach and provide guidance to the Account Management Leadership team. Review and analyze the results of activities, costs, operations, and Portfolio data to determine progress toward stated goals and objectives. Responsible for ensuring the team is engaged and has the resources toresolve client escalations.Manage to the line of business goals relative to merchant attrition

Charlotte, North Carolina Area

Responsible for issue resolution, reporting, and retention for BAMS Commercial and Large Corporate portfolio clients Develop and report out on Operational metrics that provide performance levels, trending and reinforce positive client and partner experience with BAMSProvide actionable updates from BAMS support organization to drive efficiencies and revenue growthManage 20+ service associates – $150MM in total managed revenue across 3000 acquiring and relationshipsDevelop protocols and procedures to strengthen communication and collaboration between Bank of America Merchant Services and BANAThe primary point of contact for Operational concerns and performance metrics in units within BAMS to BANA

Charlotte, North Carolina Area

Manages mid-size projects relating to corporate change initiatives that impact BAMS Client Services. Responsible for the end to end boarding process for Business Banking, Commercial and Large Corporate Merchant implementations Responsible for end to end planning, implementation, adoption across the business, technology, operations and support functions. Directs and manages overall project status, budget, resources, change controls and risks. Partners with the Business, Technology and Functional Teams to deliver objectives.Responsible for daily, weekly and or monthly updates to senior leadership on the status of all Client Services projects and initiatives

Charlotte, North Carolina Area

Responsible for the build-out of Business Banking sales team for Merchant Services Accountable for establishing goals, incentive plan and go to market strategy for this segment Building success models, developing training and ensuring we exceed sales goal of $76MM in year one Establish marketing and metrics to report out on segment success Exceeded plan goal year 1,2 and 3

Charlotte, North Carolina Area

Sales performance management (SPM) is an integrated framework that enables organizations to plan and model sales strategies and ensure timely execution of sales initiatives. Responsible for providing executives and sales management with a clear view of critical sales data that allows them to make quick and informed decisions to ensure the alignment of sales strategies with the desired business outcome.Responsible for improving the production and efficiency of sales associates in Small Business, Commercial and Large Corporate sales organizations Develop Best Practices and monitor the performance of sales teams after the introduction

Richmond, Virginia Area

Responsible for introducing the strategy to cross-sell card in nonstandard banking channels. Responsible for developing goals, campaigns, incentive plans and training Mortgage Servicing, Dealer Finance, and Military Banking.Responsible for defining metrics and success measures for Mortgage Servicing, Dealer Finance and Military Banking sites within Bank of America.Exceeded year over year and plan goals from 2002-2004