Gary Macleod Email & Phone Number

Melbourne, Victoria, Australia

The Smarter, Greener Tech Company, Moorup Technology partners with Carriers, Retailers and Enterprises around the world to provide them quality, responsibly sourced refurbished mobile phones.

Edinburgh, Scotland, United Kingdom

Robert Graham 1874 is an Online Retailer of the Year 2021! We are a specialist whisky and cigar retailer and an independent whisky bottler. The company was founded in 1874 by Sir Robert Graham, the city treasurer of Glasgow.Robert Graham has 3 retail stores across the UK and an online store at www.robertgraham1874.com.

Melbourne, Victoria, Australia

Accountable Exec on a complex I.T. system, process, capability and change transformation to create a market differentiating fulfilment experience for Telstra customers, deliver cost efficiencies across the retail supply chain and build systemic flexibility to further optimise, innovate and control the future of supply chain capability.♦ Create enhanced customer fulfilment experience with multiple delivery options, flexibility, inventory visibility and competitive differentiation.♦ Improved cost efficiency to optimise investment in the retail supply chain, reducing overall costs across fulfilment and supply chain by 25% deliver a new greenfield distribution network aligned to optimise e-commerce and enable a digital channel shift.♦ Build the foundation (MVP) to ensure future flexibility and desired optimisation, building the 'brain' back within Telstra and create the opportunity to partner with any supplier.♦ Incubate and industrialise distribution network to enable orders to flow through regional fulfilment hubs.♦ Build foundational and centralised data to control, master and standardise processes for the product, ranging and channel planning.♦ Deploy order orchestration I.T. capability to support the customer experience journey.♦ Deliver change management and business integration.♦ Build a leading practice replenishment tool for optimised distribution.♦ Build a leading practice demand forecasting tool and integrated suite of analytics & reports.♦ Enable strategic supply network to implement and transition the new 3PL across Telstra's key suppliers.♦ Plan breaking dependencies to enable channels & dealers full inventory service and ensure business continuity of required supply chain services.♦Define the target operating model and create and implement the operating model for the E2E Retail Supply Chain.♦ 3PL transition to integrate and onboard new 3PL warehouse supplier and transition warehouse to ensure fulfilment to meet the customer promise.

Australia’s leading telecommunications and media company employing over 36,000 staff. KEY ACHIEVEMENTS♦ Requested by senior management to incorporate Retail Supply Chain program which was running unsuccessfully for two years♦ Completed a comprehensive review of existing project and initiated revitalisation, electing to cease current project and implement a new three phase stepped approach (each approximately 18 months and designed to deliver specific customer benefits not previously targeted), significantly reduced costs, and the option to cancel the project upon completion of any phase (while still realising substantial viable business benefits). Began implementing the necessary infrastructure and support systems with customer benefits already being delivered including same day delivery of product in Melbourne (down from an average of 3-5 days)♦ Building a new central operations team, systems and infrastructure to bring together previously disparate logistics functions and deliver simplicity to channels by removing complexity, cost and reducing waste to support a lean retail supply chain♦ Program Team leadership (seven direct and 130 total staff), $66 million CAPEX budget (phase one of project) and additional $80 million for phases two and three♦ Development of service delivery capability as a centralised team for all logistics relating to retail, call centres and online. Includes responsibility for go to market, sales planning and performance, reporting and analytics, knowledge management and communications♦ Creating a dynamic single view of performance and opportunity with clear actionable insights and knowledge management platform to ensure frontline teams have access to the information they need when they need it to maximise sales and service outcomes♦ Building a reverse logistics arm to deliver benchmark digital solutions, optimise reverse management and achieve increased margin from VAS

Melbourne, Australia

Telstra Corporation is Australia’s leading telecommunications and media company employing over 36,000 staff. Accountable for Telstra's licensed and company owned retail store network with annual revenues exceeding $3 billion. I took over the position while serving as head of regional service and sales in Queensland and led both units for 8 months before taking over the national position fulltime in 2015. KEY ACHIEVEMENTS♦ Restructured underperforming business unit using Six Sigma methodology to redesign teams and processes resulting in increased performance levels and achievement of all financial targets in 2015/16 ♦ Championed and led program of change to improve customer service and advocacy including ‘check-in’ project that resulted in feedback from 3 million customers, an increase in customer satisfaction (from Net Promoter Score of 7 to 9) and an additional $45 million in monthly revenue♦ Developed & implemented customer contact program that allowed post sales follow up with customers resulting in major turnaround in customer satisfaction & established point of differentiation ♦ Continually identify and nurture leadership talent and foster a culture of high performance and strong personal and professional development that grows future organisational capability♦ Successfully engaged with key stakeholders on scalable strategies that delivered outstanding sales and profit results nationally, furthering short medium and long-term organisational goals

Led regional services and sales team of 9 direct reports (50 indirect) with overall responsibility for regional Telstra Country Wide network. KEY ACHIEVEMENTS & RESPONSIBILITIES♦ Recognised as the top performing business unit for 4 years in a row in a highly challenging environment dealing with three of Queensland’s biggest natural disasters: 2011 floods, Cyclone Yasi and Cyclone Oswald 2013 which caused catastrophic damage to infrastructure ♦ Successfully built and developed a high performing management team that required integration of two existing businesses with varying and deeply-ingrained cultures and approaches♦ Disaster recovery – devised and implemented strategies for relief coordination, operational management and media requirements ♦ Stakeholder management – built strong strategic partnerships with key stakeholders that impacted positively on the business♦ Established strategic goals in line with corporate strategy and engaged team on required contribution.

Melbourne, Australia

Following major turnaround achieved while in Director Sales position, appointed to expanded leadership role overseeing both sales and operations, supporting business growth and profitability as part of Retail’s Transformation Programme.KEY ACHIEVEMENTS & RESPONSIBILITIES ♦ Designed Telstra retail strategy and led implementation across store network transforming the business from one with major challenges across customer experience, people capability, systems and tools to a top quartile operation delivering sales and productivity double digit CAGR, consistently rated 8/10 by customers and reducing staff attribution by 50%♦ Transformed sales culture into customer centric, high performing, sales & service environment through introduction of new sales model / sales management process, redesign of capability framework♦ Led & implemented new world class store format model to transform Telstra Retail presence allowing incorporation of full range of products & services & delivery of desired customer experience♦ Built innovative multi channel services to competitively differentiate Telstra Retail, by anticipating future customer requirements and changing industry trends in a fast paced market♦ Led a major cost out initiative while protecting sales, revenue, productivity and customer experience by streamlining the operational model & introducing an innovative payroll and productivity model ♦ Designed a business efficiency programme known as “Working Smarter” which delivered benefits of $18 million in the first year and $30 million in the second.

Hemel Hempstead, England, United Kingdom

Retail career working in Dixons, Currys and PC World in various Store, Field, Regional and Central leadership and executive positions in my 24 year career with Dixons Group.