Gary Morris, Pmp Email & Phone Number

Atlanta, Georgia, United States

About LinkedIn and Social Media in BusinessSocial Media has become the new business marketplace, and LinkedIn is the centerpiece—especially for Business-to-Business firms like BLACKFIN SQUARE. As LinkedIn celebrates its 10th anniversary - topping more than 200 million professional users - it isn’t a question of whether we should get involved with LinkedIn, but how. Most famously, executive recruiters leveraged LinkedIn the most - using LinkedIn to find qualified candidates and attract top talent. But sales has many parallels, except the “sales team” has many faces that recruit customers and partners (instead of candidates), both passively and actively, and both inbound and out. Meaning sales people are not only reaching out to members of LinkedIn, they are being found and contacted by members of LinkedIn as well. According to a 2013 survey of LinkedIn: - Top sales performers research their prospects before making contact 86.7% of the time.- Informed customers look to LinkedIn, Blogs, Google searches and other online tools to find thought leaders to gain insight.In today’s social sales world, clients complete more than half their research before they make the first call. LinkedIn has become a place to find the latest business solutions—service providers they can trust—and they are vetting potential providers early on.We want anyone checking out BLACKFIN SQUARE and our people to see a particular level of professionalism and credibility, experience a consistent brand image and message, and determine that BLACKFIN SQUARE is a company they want to get to know.

Greater Atlanta Area

Greater Atlanta Area

Douglasville Ga

Atlanta Metropolitan Area

Responsible for monitoring team productivity and processes. Handle team schedule, and production. Handles escalations to external and internal groups for order resolution. Supplied continued training and employee development. Network Operations EngineerResponsible for handling customer and network trouble reports relating to service failure. Testing and monitoring T1 to T3 circuits, routers, and network equipment. Customer, LEC, and ILEC contact to inform or resolve related service issues..

Manager Circuit DeliveryResponsible for monitoring team productivity and processes. Handle team schedule, and production. Handles escalations to external and internal groups for order resolution. Supplied continued training and employee development. Increased team productivity and 2 Jim Markle Awards.; Responsible for handling customer and network trouble reports relating to service failure. Testing and monitoring T1 to T3 circuits, routers, and network equipment. Customer, LEC, and ILEC contact to inform or resolve related service issues..

Managed call center of a team of 10 telecom technicians who provisioned local and international analog and data circuits. Implemented programs to increase productivity am insure meeting of departmental metrics. Handled tech scheduling of shifts, maintained call queue matrix, handled minor HR issues. 2001-2005 SBC /AT&T Atlanta GA/Austin, TXMidwest Region Network Manager/Project ManagerGlobal Project management of Large global client networks. Managed call center of 15-20 telecom technicians provisioning ATM and Frame Switches. Managed ATM/Frame Network for a 13 state region. M & P’s written for provisioning management of network and switch maintenance. Work with CWA union to maintain cohesive work environment.

Managed call center of a team of 10 telecom technicians who provisioned local and international analog and data circuits. Implemented programs to increase productivity am insure meeting of departmental metrics. Handled tech scheduling of shifts, maintained call queue matrix, handled minor HR issues

Global Project management of Large global client networks. Managed call center of 15-20 telecom technicians provisioning ATM and Frame Switches. Managed ATM/Frame Network for a 13 state region. M & P's written for provisioning management of network and switch maintenance. Work with CWA union to maintain cohesive work environment.

Toll Free Call Center, troubleshoot and Repair data and voice issues on Global Network. Build ANI'S and set up routing of toll numbers internationally. Order, provision, test and turn up circuits for sync and stress. T1 to DS3 circuits. Manage team functions for best productivity with 95 percentile.

Handled all store operations. Handled all staffing, scheduling and payroll issues. Monitored inventory and replacement of used inventory. Implemented security procedures and informant of all company policies. Handled consumer complaints at corporate level in relation to complaints franchise issues.; Responsible for site demolition, debris removal, and side surveys. Handled size evaluation for safety and verified all recorded info such as measurements, equipment, permits, etc.

United States

Manage call center of 180 customer service employees and implement matrix plans. Employee administration and systems administration. Systems upgrades for call center programs including downloads. Establish tech training on GM products, systems. Wrote V.I.N. reference table. Setup financial assessment and fund disbursements system for vendors. Implemented training programs for employee improvement and automotive product knowledge. Interviewed new hires and handled terminations and related Human resource issues. Work with Systems teams to monitor new technology to increase productivity and customer service. Coached project team and related departments on functional operations between groups to improve department relations and minimize work duplication.

Bachelor Of Arts (B.A.), Business Administration And Management, General

Bs, Business And History

Bachelors, History And Business; Mis And Business Management