PROJECT MANAGEMENT RESPONSIBILITIES:· Coordination of internal/external resources or vendors· Ensure projects are delivered on time/on budget· Manage changes to project schedule and scope· Report and escalate to management if necessary· Establish and maintain relationships with third parties/vendors· Perform risk management to minimize project risks. KEY TENANTS:1. Schedule and lead test and turn up calls.2. Attend standing Client calls to provide thorough updates and milestone completions.3. Follow up with carriers/vendors weekly on order status.4. Drive carriers/vendors to meet due dates.5. Drive our Clients to test and turn up once projects are completed.6. Administrative Items.EXPECTATIONS:· Work any project that requires scheduling or coordination with a Client and/or vendor.· Provide status reports weekly as requested by management.· Send out and lead meeting invites to the provider, Client and/or vendor for any scheduled, coordinated event.· Follow up with carriers every week when tracking order progress.· Facilitate team meetings involving provider, business and technical resources.· Take a Customer Service approach.

This is a new position for a fairly new company. I have created QA program, and began the development of a leadership training track for this company. In addition a foundation has been laid for the documentation of SOPs, and training materials.

I was hired as a Sales Support Manage which was a brand new position with exactly no experience in the telecommunications industry. I defined and trained myself in this position, automated various processes resulting in increased sales, and improved closing rate.After a couple years, I was asked to step in and become Team Lead for Shared services, where I rescued an important account. As a result of my success, the services we offer to the account expanded greatly, and we acquired new accounts through their recommendation.

I was hired as an Underwriting Trainer/QI with no experience whatsoever in Underwriter. I learned the job, was was successful, and exceeded all expectations, to the point where unscheduled and unplanned, and unasked for raise was granted due to my performance.

I successfully revamped training curriculum, developed, maintained quality assurance program.