John Cantrell Email & Phone Number

PROJECT MANAGEMENT RESPONSIBILITIES:· Coordination of internal/external resources or vendors· Ensure projects are delivered on time/on budget· Manage changes to project schedule and scope· Report and escalate to management if necessary· Establish and maintain relationships with third parties/vendors· Perform risk management to minimize project risks. KEY TENANTS:1. Schedule and lead test and turn up calls.2. Attend standing Client calls to provide thorough updates and milestone completions.3. Follow up with carriers/vendors weekly on order status.4. Drive carriers/vendors to meet due dates.5. Drive our Clients to test and turn up once projects are completed.6. Administrative Items.EXPECTATIONS:· Work any project that requires scheduling or coordination with a Client and/or vendor.· Provide status reports weekly as requested by management.· Send out and lead meeting invites to the provider, Client and/or vendor for any scheduled, coordinated event.· Follow up with carriers every week when tracking order progress.· Facilitate team meetings involving provider, business and technical resources.· Take a Customer Service approach.

This is a new position for a fairly new company. I have created QA program, and began the development of a leadership training track for this company. In addition a foundation has been laid for the documentation of SOPs, and training materials.

Costa Rica

I was hired as a Sales Support Manage which was a brand new position with exactly no experience in the telecommunications industry. I defined and trained myself in this position, automated various processes resulting in increased sales, and improved closing rate.After a couple years, I was asked to step in and become Team Lead for Shared services, where I rescued an important account. As a result of my success, the services we offer to the account expanded greatly, and we acquired new accounts through their recommendation.

Milwaukee, Wi

I was hired as an Underwriting Trainer/QI with no experience whatsoever in Underwriter. I learned the job, was was successful, and exceeded all expectations, to the point where unscheduled and unplanned, and unasked for raise was granted due to my performance.

Waco And Dallas, Texas

I successfully revamped training curriculum, developed, maintained quality assurance program.

M.A., Church And State Studies

B.A. Arts, Political Science, Theology, Philosophy

Activities and Societies: Band, Jazz Band, College Seminary Program