Director Of Qualitative Research, Director Of Operations, And Board Member
Infotek Research Group
Beaverton, Or
Designed, conducted, managed, performed analysis, developed deliverables, and presented findings, conclusions, and recommendations for custom technology and telecommunications (i.e., primary market research) studies for U.S. and international business.Valued clients, product categories, and regions, included, among others: *Hewlett-Packard (e.g., personal digital assistants, PCs, servers, hubs, switches, routers, rack, printers, all-in-one devices, ecommerce, software services and support), global; *Intel (e.g., computer-telephony integration, hardware, software, platform security, ecommerce, service, call centers), global; *Xerox (e.g., multi-function devices, service), US; *Nortel Networks (e.g., mobile services, software, GPS), US; *Imation (e.g., storage), US; *Lexmark International (e.g., printers, multi-function), US; *Frontier Communications (e.g., telecommunications and IT infrastructure, networking, VOIP), US; *VTEL (e.g., videoconferencing), US; *Harbinger (e.g., ecommerce), US; and*Transcender (e.g., Microsoft certification exam preparation), US.Moderated English language focus groups and conducted in-person interviews by traveling extensively around the U.S., plus United Kingdom and Australia, as well as supported native language moderators and interpreters in France, Germany, Italy, and the Netherlands.Marketed and sold consulting services to existing and prospective clients.Managed 100 employees.