Gregory Johnston Email & Phone Number

Pleasanton, Ca

San Francisco Bay Area

• Continue to manage overall West Coast Field Service Operations for ArrowS3 (AS3), ensuring optimal support of service strategies and customer satisfaction initiatives. Currently managing multiple regional AS3 Resources and Subcontractor Partners. Engage and oversee the resolution of escalated customer complaints and service issues in a timely manner.• Work with AS3 Sales Account teams in developing and reviewing contract proposals for correctness of response, final scope of work, and pricing, prior to customer delivery.

San Francisco Bay Area

• Coordinated installation of telecommunication systems Provided all activity schedules, materials, resource management, and fiscal documentation required to complete project tasks.– Additional responsibilities including researching job costs true-ups, inventory reconciliation, and verification of full contractual compliance for all active installation contracts.

San Francisco Bay Area

• Site Manager overseeing all Network and Telecommunication infrastructure for Lockheed-Martin’s 3-campus, 58-building environments located in Sunnyvale, Palo Alto and Santa Cruz, CA. Voice communications responsibilities consist of maintaining a Nortel CS2100 PBX, supporting approx. 12,000 users. Responsibilities also include all voice add/move/change activities. Data infrastructure support includes managing a Network Operations Center (NOC) help desk. Managing a crew of 20 direct employees and a range of contract technicians in support of the fiber and copper cable plant.

San Francisco Bay Area

• Managed overall customer service operations for major accounts nationwide, ensuring optimal support of service strategies and customer satisfaction initiatives. Oversaw resolution of escalated customer complaints and issues in a timely manner.• Worked with account sales team in developing and reviewing contract proposals for correctness of response, final scope of work, and pricing, prior to customer delivery. • Coordinated internal pricing effort at a national level for installation, CSO and maintenance services.

San Francisco Bay Area

• In addition to regular project management duties, worked in a supporting role as a Senior Project Manager specifically to assist other project managers within the department – with responsibilities including researching job costs true-ups, inventory reconciliation, and verification of full contractual compliance for all active installation contracts for the entire department.• At customer request, continued ongoing specific project management responsibilities for Wiltel/Nortel contracts with Hewlett Packard, Tandem Computers, and Wells Fargo Bank.• Oversaw maintenance and add/move/change requirements for East Bay, Central Valley and Fresno service areas equaling approximately 125,000 ports for customers including Bank of the West, Wells Fargo Bank, and Kaiser Permanente.• Supervised 22 employees and handled all first-level escalation matters.

San Francisco Bay Area

• Designed building premises distribution systems and outside plant engineering using manholes, splice boxes and conduit designs.• Configured applications for splicing and termination of copper cable installations.• Projected material, equipment, labor and other project costs.

San Francisco Bay Area

• Coordinated installation of telecommunication systems consisting of outside plant voice/data, fiber optic and broadband cables.• Provided all activity schedules, materials, resource management, and fiscal documentation required to complete project tasks.• Supervised installations of Pacific Bell Centrex support and information transport systems.

San Francisco Bay Area

• As part of the Professional Accounts Management Team, responsible for servicing major accounts for all their communication needs. As a senior technician, assumed managerial responsibilities in the absence of supervisors.• Installed and maintained PBX telephone systems; planned and designed layouts for office moves and additions; provided consulting services to telecom managers of major accounts in the East Bay.• Completed daily work orders and repair tickets.• Completed daily installation workload and troubleshooting reports.• Acted as supervisor to a crew of 9 technicians in manager’s absence, responsible for routing and distributing daily service orders.