Gregory Johnston Email & Phone Number

Pleasanton, CA

San Francisco Bay Area

• Continue to manage overall West Coast Field Service Operations for ArrowS3 (AS3), ensuring optimal support of service strategies and customer satisfaction initiatives. Currently managing multiple regional AS3 Resources.
• Work with AS3 Sales Account teams in developing and reviewing contract proposals for correctness of response, final scope of work, and pricing, prior to customer delivery.

San Francisco Bay Area

• Coordinated installation of telecommunication systems Provided all activity schedules, materials, resource management, and fiscal documentation required to complete project tasks.– Additional responsibilities including.

San Francisco Bay Area

• Site Manager overseeing all Network and Telecommunication infrastructure for Lockheed-Martin’s 3-campus, 58-building environments located in Sunnyvale, Palo Alto and Santa Cruz, CA. Voice communications.

San Francisco Bay Area

• Managed overall customer service operations for major accounts nationwide, ensuring optimal support of service strategies and customer satisfaction initiatives. Oversaw resolution of escalated customer complaints and.
• Worked with account sales team in developing and reviewing contract proposals for correctness of response, final scope of work, and pricing, prior to customer delivery.
• Coordinated internal pricing effort at a national level for installation, CSO and maintenance services.

San Francisco Bay Area

• In addition to regular project management duties, worked in a supporting role as a Senior Project Manager specifically to assist other project managers within the department – with responsibilities including.
• At customer request, continued ongoing specific project management responsibilities for Wiltel/Nortel contracts with Hewlett Packard, Tandem Computers, and Wells Fargo Bank.
• Oversaw maintenance and add/move/change requirements for East Bay, Central Valley and Fresno service areas equaling approximately 125,000 ports for customers including Bank of the West, Wells Fargo Bank, and Kaiser.
• Supervised 22 employees and handled all first-level escalation matters.

San Francisco Bay Area

• Designed building premises distribution systems and outside plant engineering using manholes, splice boxes and conduit designs.
• Configured applications for splicing and termination of copper cable installations.
• Projected material, equipment, labor and other project costs.

San Francisco Bay Area

• Coordinated installation of telecommunication systems consisting of outside plant voice/data, fiber optic and broadband cables.
• Provided all activity schedules, materials, resource management, and fiscal documentation required to complete project tasks.
• Supervised installations of Pacific Bell Centrex support and information transport systems.

San Francisco Bay Area

• As part of the Professional Accounts Management Team, responsible for servicing major accounts for all their communication needs. As a senior technician, assumed managerial responsibilities in the absence of supervisors.
• Installed and maintained PBX telephone systems; planned and designed layouts for office moves and additions; provided consulting services to telecom managers of major accounts in the East Bay.
• Completed daily work orders and repair tickets.
• Completed daily installation workload and troubleshooting reports.
• Acted as supervisor to a crew of 9 technicians in manager’s absence, responsible for routing and distributing daily service orders.