Greg Smith Email & Phone Number

Melbourne, Victoria, Australia

- Transported passengers (10-25 daily) from origin to destination in a safe & timely manner- Maintained vehicle daily- Maintained bookkeeping records & produced financial statements

- Pick up specimens from medical clinics & hospitals (25-35 locations daily) & return to pathology laboratory- Deliver pathology reports & supplies to medical clinics & hospitals- Maintain courier vehicle daily

- Fielded phone calls (30-40 daily) from customers nationwide- Provided accurate tax-related information to customers- Recorded data from & provided solutions to victims of identity theft

- Screened phone calls (60-90 daily) from customers statewide- Provided customer information to appointment bookers for First Aid Courses- Placed orders of First Aid products & supplies

- Tailored customers’ enquiries (in-store, telephone & online) & presented quotations- Converted enquiries into bookings- Booked airfares, accommodation, tours, activities, cruise, rail & road transportation & travel insurance- Processed customer payments, receipts & payments to suppliers- Maintained customer enquiries & booking systems

- Fielded phone calls (50-60 daily) from customers nationwide & internationally- Processed, amended & cancelled rental vehicle reservations- Identified enquiries & forwarded to relevant departments- Identified & implemented opportunities to add value for customers & upsell for the company- Designed an improved & efficient resource spreadsheet adopted by the entire department

- Checked in & checked out vehicles (50-60 daily) including physical inspections to identify damages- Updated computer database with status & condition of vehicle fleet- Calculated & printed final rental receipts for customers’ returning vehicles

- Loaded & unloaded baggage & freight for international flights- Moved & operated airport equipment- Physically checked items matched with correct customers & destinations- Strictly adhered to multiple company & airport authority's regulations- Contributed to team achievements of KPI's including On Time flight departures

- Interviewed clients to meet their taxation needs & requirements- Maintained active correspondence with clients by telephone & email- Processed client data into proprietary tax return software- Advised clients of taxation options- Prepared & lodged client income tax returns (40-60 annually)- Maintained bookkeeping records & produced quarterly financial statements

- Interviewed clients to meet their taxation needs & requirements- Maintained active correspondence with clients by telephone & email- Processed client data into proprietary tax return software- Advised clients of taxation options- Prepared & lodged client income tax returns (100-120 annually)

- Interviewed clients to meet their taxation needs & requirements- Maintained active correspondence with clients by telephone & email- Processed client data into proprietary tax return software- Advised clients of taxation options- Prepared & lodged client income tax returns (100-120 annually)

- Processed payments for outgoing rental vehicles- Checked in vehicles including physical inspections to identify damages- Calculated & processed final rental receipts for customers’ returning vehicles- Washed & vacuumed vehicles in preparation for following rentals- Drove vehicles between branch locations- Delivered rental vehicles to & picked up from customers at remote locations- Rotated across 4 different suburban locations (approximately 2 months each)

- Conducted various administrative duties- Prepared invoices- Produced bank reconciliation reports

Certificate, Education: Teacher Aide / Integration Aide

Certificate, Agent'S Representative

Year 12 (Hsc-Vce), Year 8-12

Activities and Societies: School Musicals: Barnaby Tucker in Hello Dolly and a Policeman in Pirates of Penzance Sport: Cricket (best.

Senior

Activities and Societies: Varsity Basketball Team Manager

Senior

Activities and Societies: Desperados, International Club

Year 7

Activities and Societies: Sport: Cricket & AFL Football

Bachelor Of Business, Accounting

Bachelor Of Business, Tourism Management