Customer and Digital Transformation professional who collaborates closely with organisations to deliver high quality, customer centric outcomes, at pace, in the digital era. Guy has worked across sales and service journeys and multiple channels to deliver sustainable change for clients in Australia, the U.K. and Europe. Guy's areas of focus include:- Change Management and Project Delivery- Customer Proposition and Channel Strategy definition- Rapid Service Design and Customer Testing- Digital Operating Model definition and Organisational Design- Organisational Agility- Scaled Product OwnershipDuring 10 years of consulting experience, Guy has developed a reputation as a high performing team player and people focused leader. He strives to deliver tangible business results through cross-functional collaboration, stakeholder management and a strong, can-do work ethic. His professional career has given him deep industry expertise in Financial Services while his personal drive and travels to nearly 100 countries across all seven continents has cultivated a broad knowledge base and keen interest in international relations, travel, food and hospitality.Before his consulting career Guy worked for 8 years in the hospitality industry running restaurants and hotel food and beverage departments. When not working Guy loves cooking and eating with mates, watching rugby or trying to experience as much of the world as he possibly can.