Guy Smith Email & Phone Number

Guy Smith is a Customer Success/Technical Communication at SeeScan. He possess expertise in copywriting, product development, photography, marketing strategy, video editing and 42 more skills. Colleagues describe him as "What can I say about Guy, a true Gentleman who always put’s customers first.we spoke over the phone Regarding an issue that I had with my Ridgid versa monitor and he simply cared to take an action and guide me through Repairs. %100 recommended genius and kind hearted men. I am honored to have a friend like you."

Listed skills include Copywriting, Product Development, Photography, Marketing Strategy, and 43 others.

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  Customer Success

  Seescan

  Feb 1998 - Present

  My mission is to create customers who are fiercely loyal to our brand.PRODUCT SUPPORTDesigned and implemented a premium support experience that is timely, personal, and frustration-free: defined our mission and goals, specified and implemented a CRM and product support platform (Freshworks) to achieve them. Designed support tickets and ticket workflow, designed and implemented a knowledge base, and trained support agents.PRODUCT TRAININGImplement and deliver new hire product training. Write, film, and deliver video training for external sales and marketing teams.PRODUCT VIDEOSDefine content and message, write, film, edit, and create photorealistic 3D animation and motion graphics.TUTORIAL VIDEOSWrite, film, present on camera, and edit for distribution on multiple channels.WRITINGKnowledge base articles, marketing copy, and technical content.SUBJECT MATTER EXPERTSME on sewer and drain inspection cameras and utility locating equipment. Turn technical content from engineering team into easily digestible user content.BACKGROUNDSales and product support, 20+ years;Live sound: mix FOH and Livestream for HOW, training, system design, acoustic design, 20+ years.Video production: 20+ yearsHardware: audio mixers (analog and digital), compressors/limiters/gates, effects processing, wired/wireless mics, still/video/hybrid cameras, video switchers, lighting equipment.Computer: Windows (highly literate), Mac (proficient), spec/configure PC workstations for 3D/motion graphics/editing.Software: Premiere, AfterEffects, Audition, Photoshop, Lightroom, InDesign, DaVinci Resolve, Cinema 4D/Redshift, Vegas Pro, Word, Outlook, FreshworksStrengths: leading, following, problem solvingWeaknesses: graphic design