Hannah Smith Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Greater Los Angeles Area

Company that creates experiences for theme parks, museums and entertainment venues. I worked on technical drawings for various themed entertainment projects. Utilized 2D and 3D software to translate client designs from concept to reality.

Los Angeles, Ca

Firm specializing in commercial projects, notably retail design. I worked on various project stages from ideation to final installation. Most recent completed project was for an ASTR pop-up shop at The Grove in Los Angeles.

Lecturer for two introductory level interior design courses. General material taught includes the following:• Programming, space planning, elements and principles of design, types of drawings, rendering techniques and material selections• Taught 2D and 3D skills, including items such as scale drawing and model making• Developed projects that encouraged student exploration of form as it relates toarchitecture and interiors

Greater San Diego Area

I assisted various disciplines during 5 semesters within the Art Department. Specific descriptions are provided on my extended resume.

Greater San Diego Area

I worked with the owner directly to assist her with color selections for large-scale residential apartment properties. Specifically, I assembled documents to ensure correct colors were assigned to specific facades.

Greater San Diego Area

• Assisted senior designer with design schemes for Westin Carlsbad• Scheduled vendor meetings for design team• Organized materials and proposed design material options for various projects (Westin Carlsbad, Sheraton Carlsbad and a couple in-process restaurants in downtown San Diego)• Made updates to existing construction documents for various projects

Greater San Diego Area

• Organized materials library• Ordered samples for hotel projects (specifically Westin Daytona Beach)• Assisted senior designer with various tasks

Fairfax, Va

• Developed the Content Department’s WIKI (knowledge forum) which includes information regarding order processes and education for the department• Assessed data for a project related to our newest branch of the company: Booster• Reviewed paid orders for content and licensing issues• Contributed to order documents to provide CustomInk’s Greek and Collegiate partners accurate monthly information to ensure royalties were paid

Fairfax, Va

• Created the Satisfaction Assurance (SA) training program for new hires• Led training classes of SA new hires from 2011 – January 2013• Managed 8 week SA coaching program which allows new hires to continue learning their SA roles• Developed workflow procedures for the SA Team to ensure clear guidelines for order processes• Managed communication between the SA department and 4 other departments to ensure standards of quality across the company• Reviewed various reports such as the monthly MOD summary and the monthly dissatisfaction reports to identify areas of improvement for the SA team as it relates to customer satisfaction

Fairfax, Va

• Managed a team of 9 SA team members whose primary focus was to review incoming orders and adjust them for print and execution• Maintained highest manager rating (100% “A” rating) captured from my direct reports throughout tenure as an SA Associate Manager• Interviewed 25+ potential team members to help grow the SA team• Reviewed and analyzed Performance Based Earnings data on a monthly basis to identify individual team members struggles and successes• Worked closely with the SA Manager and Development Coordinator to monitor workflow, monitor overall team satisfaction and find areas to improve productivity

Master Of Fine Arts (Mfa), Interior Design

Activities and Societies: ASID Student Chapter

B.A. Psychology, B.A. Art (Concentration: Metalworking)

Activities and Societies: Phi Eta Sigma THON (Hospitality Team) THON (Operations Team)