Heather Baker Email & Phone Number

Fort Wayne, Indiana, United States

• Serve as the point person for office manager duties including: maintenance, mailing, supplies, equipment, bills, errands, shopping• Schedule meetings and appointments• Provide basic HR functions and maintain office policies• Determine priorities for meetings; schedules meetings; collect agenda items, prepare agendas and compose minutes• Prepare correspondence, letters, lists, and other forms of communication• Effectively communicate with internal and external customers with a high degree of integrity and confidentiality and in a professional manner at all times• Manage contract and price negotiations with office vendors, service providers and office lease• Liaise with facility management employees and vendors, including cleaning, catering and security services• Plan in-house or off-site activities, like parties, celebrations and conferences• Assist in the onboarding process for new hires and employee transitions

• Develop a marketing and communications plan to support the institution's stated goals and priorities for the Mountaineer Parents Club. • Assist in managing the workload that includes graphic design, copy writing and editing, web development and strategic support, video production, media relations and social media consultation.• Utilize market research, focus groups, and key stakeholder surveys, participate in university-wide market research efforts, as well as segment-specific research efforts, to guide the strategic direction and development of marketing/communications plans for parent engagement.• Facilitate communication between MPC and its various external and internal constituents.• Develop and implement workshop and training sessions for parents, including online and in-person platforms.

Morgantown, West Virginia, United States

• Assist Division Chief and team of 6 Interventional Cardiologists• Analyze provider call schedules for conflicts and enter into provider operations platform• Oversee creation of educational conference schedule, solicit speakers and coordinate marketing • Determine priorities for meetings; schedules meetings; collects agenda items, prepares agenda and composes minutes• Prepare correspondence, letters, lists, and other forms of communication• Effectively communicate with internal and external customers with a high degree of integrity and confidentiality and in a professional manner at all times• Train new staff and serve as a leader for other team members• Prepare itineraries and travel arrangements; process reimbursements

Morgantown, West Virginia, United States

• Coordinates/updates calendars, licensure and CV for 12-25 physicians• Prepares correspondence, letters, lists, and other forms of communication• Effectively communicates with internal and external customers with a high degree of integrity and confidentiality and in a professional manner at all times• Prepare itineraries and travel arrangements; process reimbursements• Assist in streamlining the onboarding process for new providers

• Developed, implemented, and maintained a dynamic, clearly defined social media strategy that complied with marketing initiatives of a University with 70,000 alumni• Maintained regular communication with alumni via direct contact, email blasts, alumni web pages, and print publications• Grew Facebook base for our main alumni page by over 1,200 followers and Twitter by almost 1,600 followers• Participated in the planning of donor stewardship and donor/alumni recognition programs • Formulated and executed a schedule of 20+ volunteers for a leadership conference with 150 attendees• Established and built relationships with a diverse group of constituents including students, alumni, volunteer alumni board, alumni event volunteers, parents, faculty and staffAchievements• Recruited donations from local businesses for silent auction fundraiser for three years with an 11% increase in raised funds the first year and a 28% increase the second year• Initiated and effectively accomplished a new approach to our annual solicitations to improve constituent records resulting in 318 updates from a single aspect of that initiativeSkills• Social Media Promotion and Data Analysis (Facebook, Twitter, Instagram, LinkedIn, Flickr)• Email Marketing and CRM Management: Cvent, iModules, Advance, Raiser’s Edge

• Coordinated Leadership Summit of 150 participants and provided logistical and social media marketing support for 2-day event• Cultivated and stewarded relationships with 11 departments to offer a biannual fair for graduating students• Assisted in the development, planning and management of events for up to 200 guests including Homecoming, Grad Fair, Graduation Reception, Leadership Summit, among others• Orchestrated 100 alumni volunteers annually for alumni-student engagement and event assistanceAchievements• Managed a $150,000 budget • Generated four major social media campaigns with the latter increasing Facebook fans by 87.5%, Twitter followers by 101.92% and resulting in an increase of overall alumni engagement by 443.9% • Overhauled email marketing for Graduation events resulting in increased attendance of 32%

•Facilitated customer relations and performed office administrative duties as needed to enhance the cohesiveness of the office. •Maintained confidential data in an in-house financial aid database following FERPA regulations.

•Assist current and former students via phone and in person with transcript requests and class registration. •Worked with confidential information and followed FERPA guidelines.•Kept the office and my fellow employees organized.