At Mountain Empire Older Citizens, Inc., the team and I elevated in-home support services by harnessing the power of Electronic Medical Record (EMR) systems. Our collaborative efforts in problem-solving led to enhanced operational compliance and Medicaid billing processes. 2. As Director, my commitment to optimizing resource allocation was pivotal in shaping service delivery that prioritizes the health and well-being of our clients, setting a high standard for care in the community.
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Director Of In Home Support ServicesMountain Empire Older Citizens, Inc. Mar 2019 - May 2024 -
Emergency Room Registered NurseLonesome Pine Hospital Nov 2014 - Dec 2017Fulfilled similar responsibilities as an ER Nurse for these two healthcare facilities including responsibility for working closely with physicians/nurses, educating patients and family members, performing triage for incoming patients, evaluating patient medical histories, trauma/emergency interventions, and administering appropriate therapies/medications.• Awarded Nurse of the Month at Lonesome Pine Hospital and was a Daisy Award Nominee at Pikeville Medical Center.• Delivered high-quality care and was instrumental in streamlining efficiency and facilitating patient recovery.• Received numerous positive comments on patient surveys for exceptional nursing care.• Selected as a preceptor for local nursing school programs, training approximately 15 students and new hires.• Maintained compliance with patient documentation using McKesson and Epic electronic health records systems.• Additionally responsible for conflict/crisis intervention and providing emotional support to patients and families, responding to codes, checking/adjusting life-support equipment, ensuring continuity of care, and HIPAA compliance.
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Medical Surgical RnLonesome Pine Hospital Dec 2011 - Nov 2014
Heather Oakes Education Details
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Nursing
Frequently Asked Questions about Heather Oakes
What is Heather Oakes's role at the current company?
Heather Oakes's current role is Director of In Home Support Services | Competency Assessment, Training, Managed care, Case management.
What schools did Heather Oakes attend?
Heather Oakes attended Bluefield.
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Heather Oakes
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Heather Oakes
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