Heather Smith Email & Phone Number

Pittsburgh, Pennsylvania, United States

Partner with clients to analyze current/future state of business needs and define evaluation strategy. Define scope and propose solutions that support the business need.Develop and deliver proposals, estimates, and statements of work to clients.Establish and grow relationships internally and with clients.Lead, coach, and mentor internal teams in the creation of deliverables throughout the design and development process.Ensure defined objectives, business needs, and evaluation strategy aligns to stakeholder expectations. Oversee and coordinate team capacity, staffing, project financials, and timeline while mitigating risks.Conduct lessons learned at project closeout and apply best practices to upcoming work where applicable.

Consult with line of business partners to identify business outcomes, performance objectives, evaluation strategy, and learner needs for organizational initiatives.Perform needs analysis to create blended learning plans for audiences ranging from 500 to 25,000 across 9 lines of business within the organization.Review statement of work to ensure accurate depiction of deliverables, timelines, and associated costs.Create and maintain project work plans to identify/sequence needed tasks to meet stated implementation dates.Partner with line of business stakeholders and the design team to create appropriate learning solutions.Raise awareness of project risks to impacted parties; take proactive steps to contingency plan.

Served as Training Project Manager for Consumer Products as part of the National City Integration. Analyzed needs to determine comprehensive consumer product training plan to support multiple lines of business within National City and PNC through the acquisition. Over twelve deliverables were created and maintained throughout the conversion and delivered to over 15,000 employees.

Served as Curriculum Development Project Manager on four acquisitions within 3 years, resulting in the addition of 200 branches. Acted as Relationship Manager/Performance Consultant for Regulatory Risk to ensure compliance for Retail line of business. Served as Project Manager for quarterly system updates. Provided source information for creation of communications, training materials, updates to programs, and Performance Support. Managed functionality and content of Training Bank. Maintained/designed standard curriculum for delivery across 9 states.• Bank Acquisitions: Performed needs analysis, developed learning plans, and course setup within LMS. Created project plans and managed to deadlines. Coordinated review of materials, dry run, and pilots for each workshop.• Regulations Online for New Hires: Managed and partnered in the conversion of paper-based materials into web-based training for multiple new hire audiences.

Managed daily functions to ensure delivery of quality training programs. Assessed need for workshop development/redesign, measured effectiveness of curriculum, coordinated/participated in corporate rollouts. Partnered with internal customers to provide training solutions and created training schedules. Provided development opportunities for continued employee engagement. Conducted coaching, and performance reviews, and submitted merit increase recommendations. Facilitated entry to management level workshops. Managed expenses to remain within budgetary limits. Averaged 33 workshops per month to serve 220 branches.

Delivered standard technical and sales skills workshops to non-exempt and exempt level employees, 15 days per month. Reinforced desired behaviors and skills during workshops and while on branch visits. Certified and mentored newly hired staff in delivery of workshops. Addressed disciplinary issues of workshop participants, delivered documentation to management, and provided guidance to branch management on performance issues.

Processed transactions, opened and serviced accounts. Referred and sold bank products to deepen customer relationships.

Master Of Arts In Adult And Community Education, Adult Education

Completed internship coordinating the Fifth Pennsylvania Adult and Continuing Education Research Conference. Responsibilities included.

Business Admin, Management

Activities and Societies: Student Activites - Vice President and Special Events Chair Sigma Sigma SigmaEmployed as an office assistant.