Heather Tran Email & Phone Number

Seattle, WA, US

Seattle, Washington, US

• Architected significant upgrades to CRM that improved service to multiple departments, including sales, customer success, and C-suite, resulting in a 36% reduction in the sales cycle. Also contributed to an improvement.
• Served as primary technical administrator for Salesforce Sales Cloud (with CPQ), and related tech stack, overseeing growth from 3 to 350 users. Served as second technical administrator for Service Cloud and Marketing.
• Created and expanded reports and dashboards, utilizing collected data sets to deliver actionable insights to the Board.
• Oversaw planning and migration from classic to lightning and Professional Edition to Enterprise Edition, reducing support activities and ensuring a smooth transition. Contributed to change control, release management.
• Tracked key performance indicators, ensuring targets were achieved, and managed trusted vendor relationships. Partnered with Operations team members to develop reporting and vision for a more integrated system aligning.

Dallas, TX, US

• Met and exceeded quarterly sales and customer experience KPIs for wireless and wired solutions including phones, tablets, wearables and home entertainment
• Maintained on-going customer relationships, handled situations which may require adaptation of response or extensive research for customer issue resolution
• Demonstrated wireless products and services to customers
• Built a complete entertainment solution to fit customer needs
• Key-holder of all store operations including cash management, company assets and store assigned inventory
• Successfully executed total of 10+ local events to drive business back to retail locations

• First line provider support for submitted health insurance claims
• Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems by routing and tasking as appropriate and protecting PHI
• Fulfilled requests by clarifying claim status and information; completing transactions; forwarding requests
• Completed a detailed analysis of incoming contract requests via credentialing report, Contract Application requests, or Custom Approval Form to determine the need for contract creation, appropriate documentation.
• Contacted Provider’s office to follow up on specific contracting requests orissues including participation in programs and networks
• Provided feedback, training, and process improvement ideas to partner departments in issues relating to contracting

• Greeted and prepared patients for their visit with the provider by obtaining and recording their vital signs and other information such as height, weight, drug allergies, current medications and presenting problem
• Assisted with diagnostic tests and clinical procedures such as venous and capillary invasive procedures for blood draws, intradermal (including skin tests), subcutaneous and intramuscular injections
• Managed patient flow, ensuring enough time for patient and family education

Bachelor'S Of Arts, Sociology

Education record