Helly Stoyanova Email & Phone Number

Panama

Washington Dc-Baltimore Area

- Led the product strategy and execution for 5 AI-driven customer-facing products, opening a new channel for user engagement and conversions - Owned the end-to-end customer experience for over 1 million users, delivering an AI-enabled self-service experience that led to over 50% engagement rate and additional $50,000 in revenue- Managed a pipeline of experiments to optimize revenue and key product metrics - Collaborated closely with cross-functional teams to align product vision with engineering efforts, ensuring cohesive development and timely delivery - Drove product discovery efforts to identify and address customer problems, resulting in higher user satisfaction and retention - Translated technical requirements into actionable product roadmaps, fostering iterative development and continuous improvement - Led multiple end-to-end projects, ensuring on-time delivery of products and features that met customer requirements and business goals - Leveraged data-driven customer insights to inform product goals and new features, define success metrics, and measure impact

Washington D.C. Metro Area

Consultant at a global consulting firm, specializing in growth and business transformation, collaborating with organizations across various industries to drive sustainable growth, reengineer business models, and deliver impactful innovations. - Managed the development lifecycle of software products, from concept to launch, ensuring alignment with customer needs and business goals - Conducted extensive quantitative and qualitative research to inform product decisions and improve user experience - Collaborated with cross-functional teams to prioritize features and enhancements based on market demand and technical feasibility - Implemented effective communication strategies to facilitate planning and decision-making across multiple teams- Managed relationships with the World Bank, the UN, and stakeholders based in the US, Africa, and Europe

Washington D.C. Metro Area

HER is an organization that provides young women ages 18 to 25 who are overcoming hardship a safe environment where they can receive the support, skills, and resources they need to make confident decisions and thrive.- Assist with grants writing - Create and deliver workshops on Employment empowerment and Sexual Education- Design personal development programs- Support with process establishment

Washington D.C. Metro Area

The Bulgarian Educational and Cultural Center is a non-profit organization that aims to preserve the Bulgarian language and culture among the young generation of the ethnic community in Washington, DC.- Plan, prepare and deliver interactive lessons and learning activities for adults and high school students - Develop incentives to keep participants engaged- Observe and evaluate student's performance

Panama City, Panama

“Transition to life” provides emotional, educational and financial support to girls in the age range of 16 – 20, living in orphanages or other similar institutions, helping them to close the existing academic and psychological gaps and to create the right expectations about life outside of these institutions. - Created 5 year strategic plan- Implemented recruitment, selection and onboarding processes- Evaluated performance and development of program participants- Established process and organizational structure which led to efficiency and better knowledge management- Built a sense of community among participants- Organized, coordinated and delivered of monthly trainings and workshops- Managed relationships with key partners and sponsors- Created and presented monthly/quarterly/annually performance reports

Panama City, Panama

- Creation and management of weekly online promotions for LATAM- Communication with several teams (virtual and physical) to ensure correct execution of promotions and good customer experience- Delivery of weekly/quarterly performance reports

Sofia, Bulgaria

Clearcase is a recruitment company, which recruits for all types of positions and across sectors basing its business model on the personal attitude to all candidates, the active and open two-way communication and the quality that both sides in the recruitment process – companies and job candidates – receive in every single project.- Attracted candidates through active use of social media channels- Screened and interviewed native and international candidates for positions of different levels (physically and virtually)- Developed job descriptions for position in varies working areas- Managed key accounts and sales to new clients- Created the company`s brand for clients and candidates

AIESEC is a global platform for young people to explore and develop their leadership potential. It is a non-political, independent, not-for-profit organization run by students and recent graduates of institutions of higher education. Its members are interested in world issues, leadership and management. - Created and managed performance and development strategy of a national chapter of a global organization - Lead an executive team of 7 international members (virtually and physically)- Managed the performance of 7 local offices (17 universities) with a membership of 650+- Reported on monthly, quarterly and annual performance to various audiences- Managed key accounts and partnerships

Sofia, Bulgaria

- Created awareness of the programs among students and organizations - Organized and delivered sourcing, screening and talent selection for students and recent graduates- Built and managed pipeline of candidates for current and future positions- Analyzed internal and external supply and demand for our programs- Measured level of customers satisfaction - Assessed development and learning needs and delivered trainings on local, national and international level - Managed key accounts and partnerships- Organized and delivered local and national events

- Preparation and editing of documentation- Forming the legal, administrative and other documentation- Sorting documentation- Responsible for the supply with office materials- Part of the process of delivery of auditing and accounting services

Masters Of International Public Policy

User Experience Design

Bachelor

Education record