Ryan Hoffmann Email & Phone Number

Brighton, Mi, Us

Livonia, Mi, Us

Responsible for delivery of project work on time and on budget. Lead, coordinate, and manage consultants worldwide in activities from career development to day to day process. Streamline processes allowing the team of consultants to spend more time focusing on customers and their needs. Update and refine workflow to improve efficiencies. Develop new tools to evaluate talent.

Livonia, Mi, Us

• Gather business requirements from clients• Translate business requirements into technical requirements for software configuration• Educate clients in best practices for implementation and deployment of cloud based software• Conduct web training and workshops to educate clients on software features• Assist clients with developing test plans and test cases• Perform QA on customized software• Work with clients throughout UAT process

Livonia, Mi, Us

• Develop and enhance reports using Crystal Reports• Write SQL queries for SQL and Oracle databases• Develop and maintain reporting documentation and training materials• Requirements gathering and completion of functional specifications

• Lead implementation of SAM Pro Enterprise service management software• Automate data conversion and entry using Excel data conditioning tools• Author reports using Crystal Reports 2011• Design and develop procedures for managing workflow• Implement best practices for data control• Develop and conduct training for management, purchasing, inventory, and dispatching staff• Maintain existing IT resources including PC’s, SQL Server 2008 and SBS 2011 using Windows SBS Console, Active Directory, and Group Policy Management

• Technical support for PC’s and smart phones• Developed customer relationships and resolved customer concerns• Designed packages for new and existing customers

• Developed reports in Crystal Reports XI, Access and Excel for all levels of management and users• Troubleshoot Prophet 21 business system using SQL Server Management Studio• Database management including backup, restore, and code deployment with T-SQL• Managed EDI transmissions using ANSI X12 standards• Documented process for IT functions for ISO 9001 certification• Deployed new desktop computers throughout all locations of the company• Managed IT helpdesk with Lotus Notes, solved technical problems for end users• Researched and implemented new tools to increase productivity such as Logicity• Kaizen workgroup facilitator within three months of hire• Managed inventory levels at six locations• Improved replenishment methods throughout the company• Started implementation of a centralized warehouse

• Started a new business that focused on providing an environment for computer gamers to gather and socialize while playing the latest computer games on well equipped computers• Set up and maintained a network with 20+ computers• Troubleshoot and repaired all computer hardware and software issues• Developed programs to automate license distribution using SmartLaunch and Daemon Tools • Day to day operations including customer service, financing, budgeting, and logistics• Upgraded hardware efficiently along a price-performance curve• Researched the gaming café industry, made valuable contacts and joined an international organization of cyber café’s that focus on computer gaming• Supported other cyber café’s through an information sharing forum• Developed a pricing structure that encourages players to stay longer• Organized and ran international leagues and tournaments• Continued to develop marketing strategies• Continuous research into new technologies

Bsba, Management Of Information Systems

Master'S Degree, Mat Mathematics