Managed the Computer Training Services calendar – scheduled training classes on Outlook calendar and on Sharepoint calendar for UHS Intranet. Managed the Outlook mailbox for Computer Training. Managed reservations for three CTS training classrooms, maintained classrooms making sure all computers and equipment are working and ready for training sessions. Helped trainers prepare for classes, made sure adequate supply of training materials were available, maintain patients in training environment in Sunrise. Taught Software classes to employees such as Spok, Lawson and Office Depot. Developed and taught Microsoft Office classes for Word, Excel and PowerPoint. Managed scheduling for hospital employees for EMR transition.

Office Manager duties, supervised Member Services Advisors, provided oversight of the office in general, assured front office is well staffed and trained, provided guidance to staff to assure the best customer service was given to members, assisted with special events as needed, proofread monthly newspaper, received and deposited cash from Association events, prepared correspondence from Community Manager and other staff as directed, facilitated bi-monthly Board meetings, prepared agendas and minutes, Maintained HR records for employees, advertised for vacant positions, screened applicants, scheduled interviews, ordered background checks and drug tests.

Office Manager duties, prepared letters, proposals, budgets, reports in Microsoft Word, Excel & PowerPoint, took dictation, transcribed notes and recordings, scheduled meetings, managed emails, prepared invoices and tracked payments, made deposits, ordered office supplies, posted jobs, reviewed resumes, scheduled interviews, managed files.

Managed accounts by providing solutions to customer’s marketing and promotional needs, sourced ideas and products using Sage and ESP Online software, created quotes and presentation using Microsoft Word, Excel and PowerPoint, entered purchase orders into Ordermaster, created and edited artwork with Adobe Illustrator, actively participated in networking events and luncheons.

Managed personal and house accounts while assisting other sales reps with their accounts as needed. Created quotes and product presentations using ESP online and entered estimates and purchase orders in Profitmaker. Created and edited artwork using Adobe Illustrator. Processed online orders from purchase order to invoice. Answer phones and backup for sales coordinator as needed.

Assisted multiple sales reps at any given time ­ Sourced ideas and products,gathered pricing using Sage and direct contact with vendors, created quotes andproduct presentations, entered orders into E-Quantum software, processed andtracked orders, obtained shipment tracking information or arranged shipmentwhen necessary, managed inventory and fulfillment of orders from warehouseOnline store maintenance ­ maintained a fresh selection of items offered,managed user access to the sites, processed orders to vendors when necessary orfrom the warehouse when applicableWorked directly with clients of supported sales reps to complete orders from startto finishAccounts Receivable ­ Posted work in progress reports for ease of determiningprojected income and expense, processed invoices, made deposits and posted thelockbox, placed collection calls ­ negotiated payment plans, issued credits, andauthorized short paysReceptionist ­ answered phones, filed completed orders and invoices, processedmail, scheduled vendor meetings